Relationship Banker - Brewton AL Branch

Overview

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At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and on the phone, contributing to the financial wellness of customers, and assisting in resolving end-to-end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who are seeking growth opportunities.

Regions’ mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with strong communication skills and the ability to provide personalized customer service.

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs (deposits, withdrawals, payments, and other teller transactions).
• Answers customer inquiries regarding products and services and fulfills basic servicing requests (new/replacement cards, information changes, PIN reset, reordering checks, and basic problem resolution).
• Develops relationships with customers and stays informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings).
• Assists branch and team members with basic tasks to aid in customer problem resolution.
• Refers customers to internal experts for more complex financial goals and needs.
• Follows bank processes and procedures, adheres to applicable laws and regulations, and manages operational risks as a branch team member.
• Achieves branch targets by identifying customer needs and providing appropriate Regions solutions.
• May conduct outbound calls to educate customers on emerging technology and assist with meeting financial needs.

This position tracks overtime hours as required and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer frequently, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods
• Ability to lift up to twenty (20) pounds

• One (1) year of banking, cash-handling, and/or customer service experience

• Adherence to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to oversee large sums of cash
• Strong customer focus and relationship-building skills

Full-time

Pay ranges are job-specific and are provided as a market reference. Pay varies with experience, skills, knowledge, contribution, location, and performance.

The target information below is based on the Metropolitan Statistical Area Market Range for the position location and level.

Job Range Target:

Minimum: $35,640.99 USD

Median: $42,192.00 USD

Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Incentives are earned based on performance against defined metrics and goals.

Regions offers a comprehensive benefits package. Benefits include:
Paid Vacation/Sick Time, 401K with Company Match, Medical/Dental/Vision, Disability Benefits, Health Savings Account, Flexible Spending Account, Life Insurance, Parental Leave, Employee Assistance Program, and Associate Volunteer Program. Benefits and plans may change at Regions’ discretion. For more information, review Regions’ benefits materials on the career site.

Brewton, Alabama

Equal Opportunity Employer including Disabled/Veterans.

Job applications are accepted electronically through Regions’ career site for a minimum period from posting; higher-volume postings may remain active longer or be closed earlier at Regions’ discretion.