Fraud Analyst (ATO) - Brewton, AL

Provalus is actively hiring both experienced and entry-level Account Takeover (ATO) Fraud/Risk Analysts to join our team onsite at our Brewton location. This role focuses on identifying potential fraud, analyzing account activity, and supporting investigative processes while delivering a high level of service to customers.

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement.

• Identify potential fraud or risk exposure by reviewing account activity, customer interactions, and system alerts
• Recommend appropriate actions to mitigate risk (account restrictions, escalations, alerts, etc.)
• Research and analyze information using internal systems and external/public databases
• Investigate discrepancies and validate information related to customer accounts and transactions
• Handle customer inquiries related to account concerns, security alerts, or suspicious activity
• Escalate high-risk or priority cases to appropriate internal teams (fraud, security, or leadership)
• Collect and document evidence in accordance with company policies and regulatory requirements
• Maintain accurate and detailed case notes, reports, and documentation within CRM systems
• Ensure proper handling of sensitive information and adherence to compliance standards
• Collaborate with internal teams to resolve issues and support ongoing investigations
• Perform additional duties as assigned

• Must be able to work onsite at the Brewton, AL office (remote work is not available)
• Strong communication skills (verbal and written), especially when handling sensitive or high-risk situations
• Ability to think critically and analyze information to identify patterns or discrepancies
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Proficiency with computers, CRM systems, and multiple applications
• Ability to remain calm and effective in high-pressure or escalated situations

• This is a non-phone role
• Phone calls are not required unless handling rare escalations (e.g., VIP or high-priority cases)

• Full-time

• In person