Behavioral Health-Community Healthcare Worker- Rural Communites

September 18, 2026 Baldwin County, Brewton, Choctaw, Conecuh County, Escambia, Evergreen Full-time

Reports to: Director of Behavioral Health

Department: Behavioral Health

Classification: Non-Exempt

The CHW provides a range of client-centered services that link clients with health care, psychosocial support, and other services. CHWs link community members to the resources they need such as health screening information, healthcare providers, assistance with publicly funded health insurance, financial assistance, mental health and substance abuse treatment, along with transportation services.

This position enhances the quality of the Care Coordination team’s ability to provide proactive patient management, increased patient and provider satisfaction, and continuity of patient care.

• Provides outreach to individuals in a variety of settings including, but not limited to, health fairs, clinic outreach, and patient lists for targeted outreach.
• Delivers culturally appropriate and accessible health education and information, often by using education tools within the EHR.
• Helps clients utilize resources, including scheduling appointments and assisting with completion of applications for programs for which they may be eligible.
• Administers evidence-based screening tools in an effort to identify individuals who need mental health and/or substance abuse services.
• Navigates through the healthcare system by providing assistance with enrollment, appointments, referrals, and transportation to and from appointments; promoting continuity of behavioral health services; arranging for bilingual providers or translators; and assisting with culturally appropriate education, as needed.
• Assists the care team with coordination of care by tracking and supporting patients when they obtain services outside the practice.
• Works with provider care teams by utilizing internal and external data sources to identify and contact patients through various practice protocols and initiatives.
• Provides support to patients, their families, support staff, and physicians in addressing mental health and substance abuse concerns.
• Provides patients with basic mental health psychoeducation regarding symptoms, treatment options, and coping mechanisms in order to reduce stigmas.
• Builds relationships within the community to promote mental health wellness among community members and leaders.
• Educates patients and families to assist them with making informed personal healthcare decisions.
• Assists the care team and patient in the implementation and ongoing evaluation of patient self-management goals utilizing motivational interviewing skills.
• Understands and follows policies and procedures and produces and submits reports in a timely manner.
• Maintains excellent communication within the behavioral health staff. Documents actions in the patient’s medical record as appropriate.
• Collaborates with clinical staff and social workers as needed in the development and execution of the plan of care and achievement of goals.
• Serves as a patient advocate. Acts as a liaison between the patient care team, behavioral healthcare facility, and community agencies among all Franklin Primary Health Center clinics.
• Assists clients by providing education to build trust so that clients attend scheduled appointments and do not become socially isolated from the resources available to them within the community.
• Performs other related duties as assigned.

Education and Experience

Successful completion of a Community Health Worker formal training program, such as from a college or other educational institution, is preferred. Minimum Bachelor’s degree in Health Education, Health Promotion,…