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CX Strategy Lead: Journey Mapping & Product Insights
Job in
Brick, Ocean County, New Jersey, 08724, USA
Listed on 2026-09-09
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-09
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
Jobtailor is seeking a senior CX leader to partner with Product and Value Streams to translate market trends into actionable roadmaps and success metrics. You will set CX standards, deploy CX expertise across VOC, research, and intelligence, and create deliverables that raise industry CX benchmarks.
In this role you will coach PMs and Owners on journey mapping, monitor adherence to the CX operating model, and collaborate across Business, Tech, Marketing, and Data to promote consumer-first
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