Pharmacy Technician – Care Center

Reports to: Director of Clinical Operations
Location: Mt. Laurel, NJ (Hybrid)

Status: Full-time

The Pharmacy Technician supports pharmacists and care teams in delivering high-quality medication management services to participants, caregivers and their providers and through a centralized telephonic care center. This position combines technical accuracy, compassionate communication, and operational efficiency to ensure timely, compliant, and patient-centered pharmacy services. The technician plays a critical role in assuring client satisfaction by facilitating medication requests, coordinating with prescribers and caregivers, and maintaining accurate documentation across multiple platforms.

Key Responsibilities:

Medication Coordination & Processing

• Receive, process, and enter medication requests from providers via fax and electronic systems.
• Coordinate medication delivery through the appropriate channel — either the Chorus Rx central pharmacy or assigning to a pharmacist for fulfillment through an approved community pharmacy network — based on patient location, formulary, and service agreements.
• Ensure clear communication with Chorus Rx central pharmacy to confirm medication availability, turnaround time, and delivery logistics.
• Coordinate refills and prior authorizations under the supervision of a licensed pharmacist.
• Ensure accuracy and completeness of patient profiles, medication lists, and prescriber information.

Care Center & Communication Support

• Respond to inbound calls and messages from patients, providers, nurses, caregivers, and partner pharmacies regarding order status, medication delivery, or clarification requests.
• Triage clinical questions to pharmacists while resolving non-clinical inquiries efficiently and professionally.
• Document all communications and transactions accurately in the electronic health record (EHR) and/or pharmacy management system.
• Maintain service level standards for call response times, documentation, and follow-up.

Clinical & Operational Support

• Perform comprehensive and accurate medication reconciliations to send complete medication profiles for pharmacist review using clinical software tools.
• Collaborate with pharmacists to ensure medications align with patients’ goals of care and program requirements.
• Utilize care center software and pharmacy technology platforms for workflow management and data integrity.

Compliance & Quality Assurance

• Adhere to all federal and state pharmacy regulations, HIPAA privacy rules, and CMS program requirements.
• Support continuous improvement efforts related to medication accuracy, turnaround time, and communication quality.

Additional duties as assigned by the company in its sole discretion

Qualifications:

Education & Licensure:

• High school diploma or equivalent required; associate degree or higher preferred.
• Active Certified Pharmacy Technician (CPhT) credential through PTCB required
• Active and unrestricted New Jersey state pharmacy technician registration/licensure.

Experience:

• Minimum 2 years of pharmacy technician experience in retail, mail order, long-term care, or managed care pharmacy.
• Experience in call center environment strongly preferred.
• Understanding of the medication reconciliation process and experience completing medication reconciliations.
• Familiarity with EHRs, telephony, and pharmacy management systems.
• Strong attention to detail, data accuracy, and task prioritization.
• Excellent verbal and written communication and customer service skills—empathetic and professional.
• Ability to work collaboratively in a high-volume, technology-driven environment.
• Working knowledge of medication names, uses, and common formulary drugs.
• Commitment to compassionate care and respect for patients and families.
• Thrives in a collaborative group environment and actively contributes to shared goals.
• Builds positive working relationships and supports a culture of teamwork, trust, and mutual respect.
• Passion for patient care and safety.
• Basic user skills in Microsoft Office products (including Word, Excel, and PowerPoint).
• Centralized care center setting.
• Rotating shifts with potential for rotating on-call shifts as needed.
• Frequent phone and computer use, with…