Patient Advocate

## Patient Advocate Apply locations:
Pennington, NJtime type:
Full time posted on:
Posted Todayjob requisition :
JR110252

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a
** full-time equivalent (1.0 FTE)
** position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).
** Pay Range:**$20.50 - $26.64
** Scheduled Weekly

Hours:

** 40
* * Position Overview**##

SUMMARY:

Facilitates communication between providers, patients and families about their plan of care and diagnosis. Liaises with doctors, nurses and administrators on the patient’s behalf. Interviews patients and/or families to identify problems related to care and coordinates hospital resources to address patient/family needs. Takes patients’ complaints and resolves issues or communicates to Patient Experience Manager for further investigation. Rounds on patients as directed by Patient Experience Manager.

Communicates any outstanding issues to administration for resolution. Explains hospital policies, procedures and patients’ rights to patients and their families.## MINIMUM REQUIREMENTS
*
* Education:

** High school diploma or GED.
*
* Experience:

** Two years of relevant experience in guest relations, hospitality, or in a comparable customer-service oriented position. Healthcare experience strongly preferred.
** Knowledge and

Skills:

** Excellent ability to communicate effectively with all levels of the organization. Excellent phone etiquette and phone communications skills. Must possess strong customer service, communication, organizational & interpersonal skills. Bilingual (English and Spanish) preferred. Knowledge of medical terminology preferred.
** Mental, Behavioral and Emotional Abilities:
** Demonstrates multi-tasking abilities. Creative, self-motivated and patient-centered. Strong team player.
** Usual Work Day:
** 8 Hours

ESSENTIAL FUNCTIONS:

* Facilitates communication between providers and patients about their treatment plan and diagnosis. Speaks with doctors, nurses, and administrators on the patient’s behalf.
* Interviews patients and families to identify problems related to care. Coordinates appropriate health care resources within the hospital to address patient/family needs.
* Takes steps to follow-up on and resolve patient complaints.
* Successfully interacts in stressful situations with patients and their families to ensure high quality outcomes. Exercises discretion and judgment while investigating all concerns and issues to bring about resolutions that balance, to the extent possible, patient satisfaction with organizational needs. Maintains timely communication with patients. Explains policies, procedures or services to patients and families.
* Rounds regularly on patients as instructed by the manager of the department. Responds appropriately to guests’ concerns or complaints in a timely manner. Takes complaints from patients and addresses complaint or refer to Patient Experience Manager as appropriate.
* Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
* Provides accurate information to patients and families on Patient Rights. Communicates effectively while being sensitive to an educationally and culturally diverse population. Clearly communicates details of Advance Directives, living wills and durable powers…