Surgery Scheduler​/Coordinator

Eye Care Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

For more information,

Job Title: Surgical Coordinator / Surgery Scheduler
Company: Vitreous Retina Macula Specialists of New Jersey
Location: Somerset, NJ
Travel: Travel to our other office in Millburn, NJ is required as needed. We do pay mileage reimbursement!

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

Hours:

• Full Time
• Our offices are open Monday-Friday 7:45am-7pm, Saturday 7:45am-1pm
  • You shifts will fall within these hours
  • You may need to work a little earlier/later as needed
  • You must have open availability to work any shift

SUMMARY

The Surgical Coordinator schedules office-based and hospital procedures consistent with the patient’s diagnosis and procedure request. They also deliver excellent patient-centered care by ensuring the financial and surgical communication process is complete for patients having surgical procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedules office- and hospital-based medical procedures for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Check every patient chart for insurance benefits, prepare a cost summary and counsel patients regarding finances.
• Counsel patients for Physician Fee and Eye Surgery Center.
• Follow up/collect for surgery payments.
• Schedules diagnostic and imaging tests to be completed at PMG.
• Schedules office- and hospital-based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.
• Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office- and hospital-based procedures, including scheduling with contracted anesthesia groups.
• Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care serves.
• Enters notes/special instructions needed for scheduling in the Electronic Medical Record (EMR).
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patients' scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Confirms patients' insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
• Ensures patients have proper medical clearance and pre-surgical testing as needed.
• Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
• Ensures completion of assessment for advance directive, including DNR when applicable.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.
• Other duties as assigned.

QUALIFICATIONS

• This position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders.
• Experience in financial counseling is highly preferred.
• Excellent customer service skills with patients, employees, and the public is required.
• Must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner.
• Individual must be organized, and be able to manage demanding workload with accuracy.

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