Patient Care Coordinator

Responsibilities

• Promote a professional atmosphere through courteous communication
• Uphold stellar customer service practices for patients and families
• Act as a liaison to the physician and hospital departments
• Check-out patients following appointment
• Collect and post patient payments
• Obtain pre-certifications and appointments for patient testing
• Scan and file medical information into individual patient accounts in EMR
• Coordinate patient inquiries with physician and physician assistant
• Schedule new patient and follow-up patient appointments
• Answer incoming phone calls and take messages
• Provide routine information to callers
• Assist patients with prescription renewals
• Facilitate communication between physician and hospital departments

• Associate’s Degree
• At least two years of related MD office/healthcare experience
• Familiarity with medical terminology and general office protocol
• Ability to type 45-60 words per minute
• Exceptional organizational strengths
• Excellent written and verbal communication skills
• Proficiency in Microsoft Word, Excel, and Power Point

Demonstrates strong organizational skills and effective communication abilities while managing patient interactions and administrative tasks in a healthcare setting. Proficient in medical terminology and experienced in utilizing EMR systems for patient account management.

• Microsoft Word
• Microsoft Excel
• Microsoft Power Point