Helpline Specialist

Job Description

• Answers 800-GAMBLER Helpline calls from 9:00 am – 5:00 pm M-F.
• Provide support for the state's dedicated 800-GAMBLER problem gambling helpline; and to aid community outreach to educate and raise awareness about problem gambling and resources available through the Council on Compulsive Gambling of New Jersey.
• Conduct initial assessment, to determine individual caller’s needs.
• Provide crisis intervention through supportive listening, providing basic health education, assisting clients' access to various treatment and support services, and referring clients to needed resources.
• Update all referrals – Treatment Referral List, GA and Gam Anon Meetings, Self-Exclusion instruction, etc.
• Keep current listings of treatment providers, self-help meetings and other referral materials and share with staff and LACG.
• Prepare and distribute informational literature.
• Provide referral services with treatment providers on our network.
• Participate in staff meetings and conferences.
• Participate in NCPG Helpline Committee meetings, Modernization Meetings and Contact Center meetings.
• Liaison between CCGNJ, NCPG and LACG on all 800-GAMBLER Helpline issues.
• Prepare written reports and maintain records of outreach contacts and activities.
• Input helpline call information on intake form. Collect LACG information and combine with CCGNJ’s. Compile statistics and reports on the information collected as requested.
• Maintain a good working relationship with all members of the 800-GAMBLER Helpline community.
• Other related duties as assigned.

• Possess a valid NJ driver's license.
• High School Diploma or GED.
• Two (2) years prior experience as a Peer Counselor, lived experience, or addiction recovery is strongly preferred.