DNA PS Implementation Support Manager – Advisory

• Configure and implement DNA core processing functionality for lending and related client workflows.
• Evaluate client readiness for conversion activities and document implementation decisions, requirements, and action items.
• Support client training, workflow assessments, and system setup to align operational processes with DNA capabilities.
• Map financial transactions to the general ledger using DNA tools and support institution parameter and system setting configuration.
• Test new DNA product functionality, validate custom configurations, and support client testing for applicable custom code.
• Diagnose implementation issues, recommend corrective actions, and resolve assigned service cases while escalating complex issues as needed.
• Provide pre-conversion remote and on-site support to help maintain data integrity, including support for applicable third-party interfaces.

• 4+ years of experience implementing core banking, lending, or financial services technology solutions in a banking, credit union, or professional services environment.
• 4+ years of experience working with DNA core processing, other core implementation platforms, or comparable account processing systems.
• 4+ years of experience supporting client-facing implementation, training, workflow analysis, or conversion activities with internal and external stakeholders.
• Experience using Microsoft Office tools to document requirements, track implementation activities, and communicate project status.
• Experience analyzing business processes, identifying system configuration needs, and recommending measurable solutions to operational issues.
• Experience with lending operations in areas such as consumer lending, commercial lending, mortgage servicing, investor or participation lending, or back-office processing.
• Associate's degree or higher in business, finance, information systems, or a related field, or equivalent combination of education, related experience and/or military experience.
• Experience with Structured Query Language (SQL) for data review, validation, or troubleshooting.
• Experience supporting bank or credit union conversion projects.
• Experience assisting clients with business specifications for custom processes.
• Experience with DNA general ledger mapping and financial workflow design.

Demonstrates expertise in implementing DNA core processing functionality and supporting client-facing activities in banking and financial services. Proficient in analyzing business processes, configuring systems, and providing training to ensure alignment with operational needs.

• DNA Core Processing Implementation
• Client-Facing Support
• Business Process Analysis
• Structured Query Language (SQL)
• Lending Operations Experience

• Core Banking Technology Solutions
• Financial Workflow Design
• General Ledger Mapping
• System Configuration
• Data Integrity Maintenance

• Client Training
• Communication
• Problem-Solving

• Banking
• Credit Union
• Lending
• Financial Services
• Conversion Projects

• Microsoft Office
• DNA Tools