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Service Delivery Manager
Job in
Brick, Ocean County, New Jersey, 08724, USA
Listed on 2026-08-13
Listing for:
Ness Digital Engineering
Full Time
position Listed on 2026-08-13
Job specializations:
-
Management
Client Relationship Management -
Business
Client Relationship Management
Job Description & How to Apply Below
- Gathering and understanding customer requirements/SLA’s and communicating to Ratings Services owners in a regular interval
- Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feed forward control
- Addressing escalations and improving the services through strategical initiatives
- Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
- When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
- Providing periodic major incident metrics reports to the stakeholders
- Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization – subject matter experts, functional leads, departmental heads, executives
- Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
- The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.
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