Associate District Manager – Commercial HVAC​/R

Associate District Manager - Commercial HVAC/R Rite Air Mechanical | Moorestown, New Jersey
Join Rite Air Mechanical, a Smart Care company, as an Associate District Manager (ADM) supporting our commercial HVAC and refrigeration operations in the Moorestown, New Jersey market. The Associate District Manager partners with the District Manager to lead daily field operations, develop a team of Service Technicians, and help the district achieve its customer service, sales, and profitability goals. This role works closely with technicians, dispatchers, customers, and internal support teams to keep service delivery running efficiently.

The ADM plays an important role in workforce planning, technician performance and development, customer relationships, safety, fleet management, and operational improvement. As a district leader, you will also help recruit, onboard, coach, motivate, and manage the performance of the field service team.

• Manage daily workforce flow, technician schedules, PTO, and the emergency on-call schedule for evenings and weekends.
• Partner with dispatchers to improve technician scheduling, service efficiency, schedule adherence, and completion of contracted work.
• Review technician timecards for accuracy, make appropriate corrections, and meet weekly payroll deadlines.
• Lead and reinforce all field safety initiatives.
• Participate in technician recruiting, onboarding, training, and ongoing development.
• Coach technicians to take ownership of their performance, productivity, and customer service results.
• Identify individual strengths and development opportunities within the technician team.
• Manage technician performance through coaching, feedback, and corrective action in partnership with the District Manager.
• Review district performance and operating metrics with the District Manager to identify opportunities for improvement.
• Help control operating expenses and support the district in achieving its sales and profitability goals.
• Work with the Parts Department to resolve parts availability, shipping, and delivery issues.
• Build strong working relationships with customers and key stakeholders.
• Investigate customer concerns, identify root causes, and develop effective solutions.
• Participate in service vehicle inventory reviews and create action plans to address compliance issues.
• Partner with fleet management to maintain accurate district vehicle and driver information.
• Support annual, quarterly, monthly, and daily workforce planning, including PTO scheduling, attendance management, and staffing needs.

• The opportunity to lead and develop a skilled commercial HVAC/R service team.
• Experience managing a mobile and remote field workforce.
• Career growth within Rite Air Mechanical and the broader Smart Care organization.
• Competitive compensation and comprehensive benefits.
• Company vehicle.
• Access to industry-leading tools, technology, training, and operational resources.
• Incentive opportunities tied to district performance and profitability.

• Associate degree and at least two years of people-management or relevant field-service leadership experience.
• A combination of education and professional experience equivalent to a bachelor’s degree.
• For equivalency purposes, approximately 1.5 years of relevant experience may substitute for one year of post-secondary education.
• A valid driver’s license and an acceptable motor vehicle record.
• The ability to read, write, and communicate effectively in English.
• The ability to work from and regularly travel throughout the Moorestown, New Jersey service market.
• Authorization to work in the United States without current or future immigration sponsorship.

• Experience in commercial HVAC, refrigeration,…