Flight Management Representative

Position Summary

Join our dynamic team as a Flight Management Representative, where you’ll play a critical role in supporting our private aviation clients with exceptional service and operational coordination. In this position, you’ll excel in a fast-paced, high-volume environment, ensuring smooth flight logistics and delivering exceptional customer satisfaction.

This hybrid role requires working five days a week with four days per week in office. Evenings and weekends may be required. The current hybrid / in office policy is subject to change.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $36 - $44 hourly, which is equivalent to $76,000 - $92,000 annually.

Candidates will be prioritized by their proximity to Teterboro, NJ. We will also consider candidates out of our location in Scottsdale, AZ.

• 3-5 years of work experience in a similar role.
• Exposure and experience working with ultra-high net worth individuals in a high-touch, concierge style service environment
• Working knowledge of the private aviation sector, demonstrating strategic thinking
• Experience and exposure working in face-paced working environment while handling interactions with a sense of urgency
• Ability to work a flexible schedule including weekends and holidays
• Must be able to obtain an Airport
• 3+ years of experience using Microsoft Office suite

• Plan and coordinate logistics of all aspects of domestic and international client trips
• Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients
• Handle high volume email with acknowledgments in a timely fashion.
• Answer phone calls on team and individual lines and assist crews, clients, vendors, and internal departments
• Closely collaborate with crew, maintenance, and operations to safely execute each flight within government and company guidelines
• Provide high touch professional customer service through proper business etiquette and decorum upon every interaction, internally and externally
• Assign crew members to trips as per Federal Aviation Regulations, company, and client requirements
• Manage scheduling challenges including, crew schedule, supplemental crew coordination, client demands, and alternate planning options
• Coordinate client catering and ground transportation, as requested
• Adhere to and be familiar with specific client requirements when planning trips and for communication with client, maintaining client profiles in planning systems
• Ensure that each crew member has been fully briefed prior to any trip and any changes thereafter
• Review all flight details, enlist operations reviews as necessary, to have trip ready for release by Flight Control department
• Provide briefing to FBOs on aircraft schedule and needs, including hangar, after hours, and other ancillary arrangements
• Provide accurate and concise pass down with seamless change of command to next shift coordinator
• Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other stakeholders
• Support Team with workload, as needed
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

• Knowledge of and ensure compliance with Government and Company requirements
• Degree in aviation and/or management-related field
• Working knowledge of private aviation sector
• Dispatch license or pilots license
• Exhibits confidence in self and others; inspires and motivates others to perform well
• Self-motivated…