Security Technician - Bridgeport, AL

Convergint is looking for a full-time, enthusiastic, results‑driven and forward‑thinking Security Technician to join our amazing culture. In this role, you will install, program, system start‑up / check‑out, certify, and customer train on assigned projects that vary in complexity. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

• Install, program, test, repair, and service a variety of non‑routine systems and equipment, which may include security, fire alarm & life safety, and/or building automation.
• Act as the key interface for the provision of technical support and training for the customer, accountable for maximizing customer satisfaction.
• Read basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interpret manuals, schematics, wiring diagrams and repair equipment using knowledge of electronics and standard test instruments and hand tools.
• Operate systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions; write non‑routine programs for systems.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance and warranty work.
• Advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Execute the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties and assist in developing strategies to minimize impact and control deviations from estimated costs and deadlines.
• Work closely with the Project Manager and/or Operations Manager and assist in the overall coordination of specific projects; recommend quality of work and potential changes in scope; identify ways to continuously improve customer satisfaction.
• Mentor less experienced staff; may supervise workers in testing, tuning, and adjusting equipment to achieve optimum operating performance.
• Perform other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to work under pressure, maintaining awareness of and meeting customer needs without prompting.
• Solid technical skills and experience with fire alarm systems and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and find solutions.
• Self‑starter who works well with minimal supervision.
• Mechanical and electrical aptitude; ability to work with hand and power tools (drill, screwdriver, wire stripper, hacksaw, crimper) and read blueprints and drawings; solid math skills (area, velocity, resistance, voltage, etc.).
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.
• Valid driver’s license with a clean driving record.
• Ability to travel locally to job sites on a regular basis; minimal overnight travel may be required.

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401(k) Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

• Education:
  
  High School/GED or equivalent experience
• Minimum Experience:
  
  3‑5 years relevant
• Preferred Experience:
  • Relevant field service
  • Certifications:
    
    Product‑specific, industry‑specific certifications and/or licenses, software house, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industry: Security and Investigations

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

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