Customer Service Agent

Customer Service Agent (Monday-Friday, 9:00 AM-5:00 PM) –

Location:

USA – Bridgeport, 48809 Al-227. Division:
Solutions. Time Type:
Full Time.

• Assist customers with requests and requirements pertaining to pick‑up and deliveries, tracing shipments, proof of delivery information, rate quotes, and special handling.
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements.
• Follow up with customers and other departments to resolve invoice problems and discrepancies.
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling.
• Accurately input into and retrieve information from the system.
• Audit air bills for completeness and accuracy; research and maintain filings of air bills.
• Reconcile driver pickup and delivery manifests.
• Read, decode, and decipher freight coding to expedite freight movement and tracking process.
• Record damaged shipments and misrouted freight on applicable reports.

Must be able to pass any federal/state/local government, airport, or company‑required background checks, clearances, and/or drug and alcohol tests.

Minimum requirements:

High school diploma or equivalent; 3‑6 years of experience preferred. Proficient with Windows OS, Microsoft Word, and Microsoft Excel. Must type 45 WPM. Good interpersonal skills required.

Expected base pay range $22.25 - $22.25 hourly. Compensation determined based on job‑related factors such as experience, skills, education, certifications, and location.

Information regarding DSV benefits offerings, eligibility, coverage options, and plan details is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.