Service Scheduling Administrator

DU Family of Companies is a network of fire protection, life safety, and security service companies, protecting people and property across 30+ locations and 11 states. As part of our life safety network, W&M Fire Protection is a full‑service fire protection contractor with complete design, installation, and fabrication capability — proudly serving the tri‑state and New England areas for over 30 years.

Living our motto, "we protect what you value most," W&M offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to increased growth, we are looking to add a Service Scheduling Administrator to our Plantsville, CT, team. The Scheduling Administrator plays a key role in keeping service work organized and on track, coordinating technician schedules across upcoming weeks and months while supporting the overall operations of the department. Success in this role requires a customer‑focused mindset, strong communication skills, a results‑driven approach, and a commitment to integrity and organizational excellence.

• Assists sales personnel in opening jobs, to ensure correct information has been entered to accurately bill and maintain the job.
• Assists in obtaining information needed for each job such as PO#’s, tax‑exempt forms, insurance certificates, utilization reports, credit applications and certified payroll information.
• Ensures all materials for the job are entered into the system to ensure correct costing.
• Schedules service sprinkler technicians.
• Relays information to and from customers, field technicians, and supervisors.
• Enters service work orders and field quotes.
• Contacts customers via phone or email to schedule service.
• Maintains positive customer relationships.
• Works closely with the Inspection & Service team both office and on‑site with Inspectors/Techs.
• Verifies when reports have entered the database and are ready for billing.
• Maintains customer and/or system information in database(s).
• Might assist the Billing Admin or the Inspection Manager with special projects such as distribution of marketing materials, filing, payroll/time backup, renewals.
• Familiarizes with customer accounts.
• Familiarizes with types of sprinkler systems and time frames for inspections.
• Supports other W&M teams in their initiatives.

• High School Diploma/GED or higher.
• One to two years of experience in an office/administration role.
• Pleasant and professional demeanor with the ability to multi‑task.
• Strong customer focus with the ability to follow tasks through to completion.
• Ability to work independently and exercise sound judgment in both routine and unique situations.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office products.
• Ability to be flexible and adapt to scheduling changes.
• Valid driver’s license.

• Scheduling or dispatching experience.
• Exceptional computer skills beyond standard office software.
• Strong problem‑solving skills with a proactive approach to challenges.

• Office environment with moderate noise levels.
• Mostly sedentary role with the need to move about the office to file, copy, scan, and fax.
• Ability to be on the phone and computer consistently throughout the day.

• Competitive Compensation:
  We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package:
  Enjoy an industry‑leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well‑being are taken care of.
• Strength of the Family:
  The Davis‑Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team‑first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by API Group:
  As a subsidiary of API Group, a publicly traded,…