Supportive Services Receptionist​/Office Aide

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2 days ago Requisition

Salary Range: $18.00 To $18.00 Annually

Alliance for Community Empowerment, Inc.

Job Title: Supportive Services Receptionist/ Office Assistant

Department: O & P

Grade: 7

Operate the telephone in a pleasant and efficient manner. Have knowledge of all agency programs: starting date, eligibility, and documentation required to apply. Perform record keeping and data entry. Has significant interaction with the public.

• Answer and direct all incoming calls.
• Greet clients and visitors.
• Operate the telephone console in a pleasant and efficient manner. Have knowledge of all agency programs: starting date, eligibility, and documentation required to apply, distribute program applications, and advise where facilities/programs are available and/or operating.
• Screen calls as necessary to determine callers’ needs/problem/reason for call and direct to appropriate department or program. Able to navigate through the IVR system and schedule appointments.
• Take messages when staff are out of their office(s), and relay messages to the appropriate staff member(s) when they return to the office.
• Copy all information that the client returns for completion of their application, and place it in the designated case worker’s mail slots.
• Open, date‑stamp, sort, and distribute all mail for a site.
• Monitor usage of the copying machine, and obtain service when necessary for repair.
• Attend periodic staff meetings.
• Perform other related duties as assigned.

• High School diploma or equivalent.
• One year of training and/or experience as a telephone and computer data entry.
• Must take clear and concise messages.
• Ability to communicate well on the phone and work effectively with clients, staff, and the general public.
• Must be able to deal courteously with the public.
• Must have a mature personality, be able to work under pressure, and possess the patience necessary to communicate with people who call/come to the agency for assistance, when the very nature of their problem or call for assistance can be an emergency situation that is upsetting to the caller.
• Ability to work in a diverse environment.

• Standing
• Reaching
• Driving
• Walking
• Twisting
• Lifting
• Gripping
• Keyboard use

• 0-1
• 1-2
• 2-4
• 4-7

AN EQUAL OPPORTUNITY EMPLOYER-THROUGH AFFIRMATIVE ACTION