Operations and Contract Support Manager

Operations and Contract Support Manager

Full-Time Bridgeport, CT, US

2 days ago Requisition

CLEAR (Community and Law Enforcement for Addiction Recovery) is a grant-funded initiative of the Federal COSSUP Program (Comprehensive Opioid and Stimulant Use Program). Liberation Programs operates the Fairfield County arm of the Statewide CLEAR Initiative, serving vulnerable adults and their families struggling with substance use and identified by law enforcement, emergency services, hospitals, and other community partners in Norwalk, Bridgeport, Greenwich, and Stamford.

The Operations and Contract Support Manager is an office-based administrative and operations position within OnSide:
Community Outreach and Homeless Services. The role supports the Senior Director by helping to organize, monitor and document the department’s contractual, administrative, data, purchasing, scheduling and facility-related responsibilities.

• Assist the Senior Director with the administrative management of CLEAR and other OnSide contracts, grants and funding agreements.
• Maintain a master contract calendar that tracks contract periods, reporting deadlines, deliverables, invoicing requirements, renewals, site visits, audits and other key milestones.
• Develop and maintain practical tracking tools for contract goals, deliverables, performance measures and required documentation.
• Collect and organize supporting documentation for reports, invoices, reimbursement requests, monitoring visits and audits.
• Review program records for completeness and follow up with responsible staff regarding missing or inconsistent documentation.
• Maintain organized electronic and paper contract files in accordance with agency record-retention, confidentiality and data-security requirements.
• Assist with preparation of contract reports, amendments, budget narratives, monitoring responses and other administrative submissions as directed.
• Immediately bring missed deadlines, documentation gaps, performance concerns or possible compliance issues to the attention of the Senior Director.

• Create, update and maintain department and contract dashboards that clearly show performance against required deliverables.
• Generate routine reports from systems used by OnSide, which may include Cordata, E2CT, Evaluation WEB, Verizon Reveal, Google Forms, Excel spreadsheets and other funder or agency systems.
• Maintain spreadsheets, formulas, pivot tables, charts and summary reports used to monitor program activity, staffing, services, transportation, supplies and contract performance.
• Reconcile information across systems and identify missing, duplicate or inconsistent records for correction by the appropriate staff member.
• Support the development of simple, sustainable data-entry and quality-assurance processes.
• Prepare clear summaries for the Senior Director and other authorized stakeholders while maintaining confidentiality.
• Participate in meetings related to data quality, reporting, contract performance and operational planning.

• Provide general administrative and organizational support across OnSide programs and contracts.
• Prepare, organize and track purchase requisitions, reimbursement forms, petty-cash documentation, invoices, receipts, supply orders and related approvals.
• Assist with meeting preparation, agendas, handouts, attendance records, follow-up lists and other administrative materials.
• Maintain shared calendars, project lists, deadlines and administrative workflows.
• Draft routine correspondence, forms, summaries and internal documents for review.
• Assist with gathering information needed for grant applications, reports, presentations, policies, procedures and resource guides.
• Complete other administrative projects assigned by the Senior Director.

• Maintain and update department schedules, location coverage schedules, shared calendars and related staffing records at the direction of the Senior Director.
• Assist with coordinating staffing for reception, office coverage, meetings, trainings, community events and other scheduled activities.
• Provide reception area coverage as needed, including greeting visitors, answering or routing telephone calls, receiving deliveries, directing inquiries and notifying appropriate staff.
• Maintain professional boundaries and protect confidential information when interacting with participants, family members, visitors and partner agencies.
• Refer requests for clinical guidance, case information, crisis response or direct services to designated program staff.
• Assist with onboarding logistics, workspace preparation, access requests, equipment lists and administrative orientation for new staff.

• Take primary responsibility for ensuring that OnSide offices, reception areas, meeting spaces, workrooms and common areas remain…