Membership Director

TITLE: Membership Director

DEPARTMENT: Smilow-Burroughs

REPORTS TO: Smilow-Burroughs Clubhouse Unit Director

EMPLOYEE CLASSIFICATION: Full Time Exempt

PRIMARY FUNCTION: Under the supervision of the Unit Director, the Membership Director will oversee the day-to-day operations and personnel of the Front Desk as part of an overall strategy to retain and grow Clubhouse membership. Applicant will possess a strong set of customer service and communications skills and the ability to manage multiple projects and functions aligned with the mission of Wakeman Boys & Girls Club membership policies and procedures.

KEY ROLES (Essential Job Responsibilities):

• Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Provides exceptional members service at the front desk, performing all duties required of the rest of the team, approximately 40 hour work week.
• Working with the Database Administrator, provides and maintains systems for accurate data entry and timely submission of program registration and membership paperwork, statistics, data and reports.
• Working with the Director of Community Engagement, supports social media and marketing efforts for the clubhouse and organization.
• Serves as the primary point person for general Membership & Program inquires, registration & member feedback.
• Promotes program and membership enrollment in interactions with existing and potential members.
• Coordinates with Program Directors on program specifics and registration details.
• Plans and executes membership campaigns to maximize enrollments.
• Develops and manages department budget to meet fiscal objectives.
• Develops and meets membership goals and takes appropriate action to correct variances.
• Ensures proper implementation of Front Desk procedures and risk management guidelines. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the Database Manager and CFO as necessary on financial transactions.
• Organizes membership events and represents the Club at community events to promote WBGC.
• Manage payroll related transactions and monitor for accuracy and completeness.
• Assists in Club fundraising activities and special events.
• Actively participates in staff meetings and/or related trainings.
• Plan, implement and supervise occasional youth programs and facility activities.

RELATIONSHIPS:
Internal: Maintain close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain or interpret guidelines/instructions; instruct, and advise/counsel.

External: Maintain contact as needed with external community groups, schools, member's parents and other to assist in resolving problems.

SKILLS/KNOWLEDGE

REQUIRED:

• Bilingual Spanish speaking strongly preferred
• A degree in communications, business management or recreation management or comparable experience in customer service and sales. Non-profit experience as a staff member or volunteer is also preferred.
• Strong communication skills, both verbal and written.
• Multitasking in a distracting, active youth-oriented environment.
• Cultural competency.
• Group leadership skills, including an understanding of group dynamics.
• Demonstrated organizational, staff and project management abilities.
• Basic accounting/database knowledge.
• Knowledge of Adobe & other marketing software applications.
• Customer service experience.
• CPR/AED/First Aid certified.
• Driver's license with the availability to obtain a public passenger endorsement and CDL preferred.

Salary Range: $45,000-$50,000 plus benefits.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.