Group Operations Manager

Key Responsibilities

• Manage one or more major operations segments for a site, region, or product line within the bank's internal operations.
• Identify, analyze, and resolve complex problems related to product lines, ensuring compliance with policies, and identify opportunities to improve process performance and operating efficiency.
• Supervise day‑to‑day activities of employees such as executing transactions.
• Oversee all areas of leasing property tax operations, ensuring business personal property tax returns, assessed values, and tax bills are processed accurately and timely.
• Manage property tax application and reporting, drive process improvements, and support a collaborative team environment across multiple locations.
• Serve as a key point of contact for cross‑functional communication, system access approvals, and operational consistency.

• Strong knowledge of business personal property tax processes, including returns, assessed values, and tax bill administration.
• Experience managing property tax applications, including enhancement requests, user acceptance testing, and production implementation.
• Ability to develop and distribute reports that support team productivity, quality control, and system accuracy.
• Demonstrated success in streamlining processes to improve operational efficiency and effectiveness.
• Strong leadership and communication skills, with the ability to foster collaboration across multiple locations and teams.
• Experience assigning responsibilities and developing associates to expand skills and capabilities.
• Ability to ensure processes are in place to provide locations with necessary filing, billing, and documentation support.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
• Experience approving and managing access requests for archival applications, SharePoint sites, logs, and shared drives.