Telecommunications Operator

Introduction

Looking for an opportunity where your work truly makes a difference? Join our team and help support essential services that keep our facility safe, connected, and operating smoothly.

The Southwest Connecticut Mental Health System (SWCMHS), under the umbrella of the State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is seeking a Telecommunications Operator (PCN 126112) to join our team. This critical role provides key support within our Communications Unit in Bridgeport. Find out more information on this great opportunity below!

• Work Schedule:
  
  Full‑time, 40 hours per week, Monday - Friday with rotating weekends
• Work Shift:
  
  Second shift, 3:00 p.m.
  
  - 11:00 p.m.
• Location:
  
  1635 Central Ave, Bridgeport, CT

• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

• Serve as the central point for incoming calls and direct callers appropriately.
• Provide general information to callers and visitors.
• Monitor CCTV, access control, and other communication systems to support facility safety.
• Dispatch emergency services (Fire, EMS, DMHAS Police) when needed.
• Receive, announce, and direct visitors.
• Perform routine clerical tasks such as typing, filing, mail distribution, and receiving deliveries.
• Assist with communication operations during emergencies, including supporting the Incident Command structure.
• Train relief operators as needed.

MORE ABOUT THE AGENCY AND FACILITIES:

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS), is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self‑sufficiency in those we serve.

The vision of the Southwest Connecticut Mental Health System is to provide high quality, compassionate and culturally competent mental health and substance abuse services to adults with behavioral health disorders who are indigent.

Start with us! Stay with us! Grow with us!

Please note:

A comprehensive medical examination, including a drug screening, will be required of all applicants upon a conditional offer of employment. All state employees must adhere to Connecticut's Policy for a Drug Free Workplace.

In a state agency, institution or facility communications unit or security office this class is accountable for transmitting and receiving radio and/or telephone communications.

• Receives, transmits and relays police, fire, medical and other emergency information to and from security officers, firemen, paramedics, maintenance crews, vehicles and aircraft and other emergency personnel;
• Opens communication equipment which may include radio, telephone and related communication equipment;
• Responds to complaints and refers to appropriate field personnel;
• Receives information on matters which may include traffic accidents and injuries on state property and police, fire and medical emergencies;
• Monitors alarm systems at state institutions or facilities;
• Records time and nature of communications received and maintains files for purpose of ready identification;
• Advises supervisor on all unusual or emergency incidents;
• May also operate main switchboard at a state institution or facility;
• May monitor other state and local police, fire and medical radio frequencies;
• May monitor citizen band radio emergency channels;
• May monitor closed circuit television camera located at points within the state complexes;
• May operate radio transmitter for paramedical electrocardiogram (EKG) analysis;
• May operate a computer;
• May perform varied clerical, typing and statistical work;
• Performs related duties as required.
• Responds to telephone inquiries, determines caller's need, and communicates need to appropriate individual, medical staff or provider;
• Obtains patient information and verifies accuracy of system data;
• Documents telephone inquiries, complaints, conversations and action taken;
• Schedules appointments and sends out appointment…