Dynamics 365 Project Manager

About Us

We are a collective of HVAC design and implementation experts. As recognized industry leaders, we combine our craft with care for spaces that matter most: healthcare, commercial, institutional, and mission critical. Our nationwide reach gives you flexible solutions for any market or project—delivering the expertise and resources to support your work at every scale. We believe in working with the best products, partners and people and hope you’ll join us!

We are a collective of HVAC design and implementation experts. As recognized industry leaders, we combine our craft with care for spaces that matter most: healthcare, commercial, institutional, and mission critical. Our nationwide reach gives you flexible solutions for any market or project—delivering the expertise and resources to support your work at every scale. We believe in working with the best products, partners and people and hope you’ll join us!

We are seeking a Dynamics 365 Project Manager to lead sprint delivery for the continuous improvement of Ambient's Microsoft Dynamics 365 platform: CRM, Field Service, and Business Central ERP. This is a project management role at its core, and the strongest candidates will also bring genuine business analysis craft: expert-level story writing with clear, testable acceptance criteria, disciplined backlog hygiene, and the analytical judgment to weigh scope, priority, and business impact.

You will partner with an experienced product management team that uses AI tooling to accelerate first-draft requirements, freeing this role to focus on the analysis that cannot be automated: refining drafts into complete, well-documented user stories, pressure-testing acceptance criteria, and making the scope calls that keep delivery honest. As part of Ambient's IT Project Management Office (PMO), you will collaborate with technical teams, quality assurance analysts, support analysts, and business users across the company.

• Own sprint delivery in Jira across our three Dynamics 365 applications (CRM, Field Service, and Business Central ERP), including development, QA, and UAT activity.
• Run Scrum ceremonies (daily stand-ups, sprint planning, backlog refinement, retrospectives) and keep Jira an accurate, current reflection of work status.
• Prepare and deliver regular status reporting to product owners and senior management, highlighting achievements, timelines, risks, and issues.
• Establish and use delivery metrics (cycle time, throughput, defect and rework trends) to drive continuous improvement.

• Own backlog quality in Jira: apply business analysis expertise so every work item carries specific requirements, priority, and business justification.
• Refine AI-assisted requirement drafts into complete user stories with clear, testable acceptance criteria.
• Distinguish scope changes from missed requirements; quantify business impact and urgency to support prioritization decisions.

• Serve as the primary point of contact for sprint activity across all three Dynamics 365 applications, keeping IT, product owners, and stakeholders aligned.
• Communicate sprint status, risks, and changes clearly and proactively to technical and non-technical audiences.

• Hands-on experience with at least one Microsoft Dynamics 365 application (Sales/CRM, Field Service, or Business Central) in a delivery, functional, or business analysis capacity.
• Proven project management experience running Agile/Scrum delivery: sprint planning, stand-ups, backlog refinement, and release coordination.
• Demonstrated business analysis craft: user story writing, acceptance criteria, and requirements…