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Customer Experience Lead; E-commerce
Job in
Bridgeport, Fairfield County, Connecticut, 06610, USA
Listed on 2026-07-15
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Ecommerce
Job Description & How to Apply Below
Jobtailor is seeking an experienced Customer Operations Leader to manage a growing support team and ensure high-quality service across phone, email, and messaging channels.
You will de-escalate escalations, review refunds and fraud indicators, and align responses with company policy while maintaining a positive customer experience. Prior E-commerce retail support and multi-channel tooling experience are preferred.
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