Concierge

Job Details

Location:

The August at Steelpointe Harbor - Bridgeport, CT 06608

Position Type:
Full Time

Education Level: None

Salary Range: $18.00 - $20.00 Hourly

Travel Percentage:
None

With expertise in market-rate, affordable, and mixed-use communities, we specialize in innovative public and private partnerships. Since 1993, we’ve delivered over $3 billion in developments and maintain a robust pipeline exceeding $1 billion.

Our purpose—Creating Value Through Vibrant Communities—drives everything we do. Guided by our core values, we foster a dynamic and collaborative environment:

• Diligent
• Winning Mindset
• Respectful Team Player
• Humbly Confident
• Integrity

Join our award-winning team! In 2024, we were recognized for our people-first work culture by Top Workplaces (Real Estate Industry) and named Management Company of the Year at the Midwest Prodigy Awards.

At Flaherty & Collins, we believe exceptional resident experiences begin the moment someone walks through our doors. As the first face residents, guests, and prospective residents see, our Concierge plays an important role in creating a welcoming atmosphere while delivering outstanding customer service every day.

We're looking for someone who is friendly, professional, and genuinely enjoys helping others.

• Welcome residents, guests, and prospective residents with a warm, professional first impression.
• Serve as the primary point of contact at the front desk, providing exceptional customer service and assistance.
• Answer phone calls, emails, and resident inquiries in a timely and professional manner.
• Coordinate package acceptance, notifications, and distribution.
• Assist residents with service requests, reservations, and general community information.
• Monitor building access and visitor activity while helping maintain a safe and secure environment.
• Coordinate with leasing, maintenance, and property management teams to ensure resident needs are addressed promptly.
• Maintain the appearance and organization of the lobby, amenity spaces, and front desk area.
• Assist with resident events, community activities, and hospitality initiatives.
• Support administrative tasks, documentation, and other duties that contribute to smooth daily operations.

• You genuinely enjoy helping people and creating memorable customer experiences.
• Previous experience in hospitality, luxury residential, hotels, retail, or customer service is preferred.
• You have excellent verbal and written communication skills.
• You're organized, dependable, and able to manage multiple priorities with professionalism.
• You remain calm and positive while handling unexpected situations.
• You're comfortable learning property management software and Microsoft Office applications.
• You present yourself professionally and take pride in representing a luxury community.
• You enjoy working as part of a collaborative team while confidently handling responsibilities independently.
• You embody our core values of Diligent, Winning Mindset, Respectful Team Player, Humbly Confident, and Integrity.

• Health Benefits:
  
  Medical, Vision & Dental Insurance
• Wellness Benefits:
  Employee Assistance Program
• Virtual Doctor Visits
• Retirement Planning: 401k program with a company match
• Employer-Paid Life Insurance
• Paid Time Off
  - Personal Time, Birthday, Diversity Day, and 8.5 Holidays.
• Paid Parental Leave
• Rental Discounts
• Industry Memberships
• Company Events
• Volunteer Opportunities
• Employer-Paid Training & Certifications
• Employee Referral Program
• Bonus Opportunities

Flaherty & Collins Properties is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.