Eligibility Services Specialist

Introduction

Are you a current Department of Social Services employee with six (6) years of experience in the determination of client eligibility for public assistance with one (1) year at the level of an Eligibility Services Worker? If so, we encourage you to consider the Fair Hearings Supervisor position below! The State of Connecticut, Department of Social Services (DSS) is accepting applications for one (1) full‑time Eligibility Services Specialist located in Bridgeport, CT.

The Eligibility Contact Center (Tier
1) will be the first point of contact for our clients. We are a professional, fast‑paced team answering a high‑volume of calls related to a variety of questions such as general information, program status, status of submitted documents via phone. Any questions pertaining to eligibility for DSS programs will be directed to appropriate resources either within DSS or to external teams.

We are seeking a collaborative, customer‑focused professional to join our team as an Eligibility Services Specialist. In this dynamic role, you will play a key part in supporting frontline staff who help Connecticut residents access essential benefits and services. As a leader and mentor within a fast‑paced contact center environment, you will assist with onboarding and training new staff, provide coaching and guidance on complex client interactions, and help ensure exceptional customer service through quality assurance and performance monitoring.

The ideal candidate is an effective communicator who thrives in a team‑oriented setting and is passionate about developing others. Working closely with agents, supervisors, and management, you will foster a positive and productive workplace, assist with resolving challenging eligibility cases, monitor key service level metrics, and contribute to continuous improvement efforts. If you enjoy mentoring others, solving problems, and making a meaningful impact on the delivery of public services, we encourage you to apply and become part of a team dedicated to serving Connecticut's residents with professionalism, compassion, and excellence.

• Location:
  
  Bridgeport, CT
• Shift: First (full time | 40 hours per week) | Hybrid
• Schedule:
  
  8:00 am – 4:30 pm OR Monday – Friday | 8:30 am – 5:00 pm
• NOTE:
  
  You must be a current DSS employee to be considered. Please see selection plan for additional details.

• As a current State of Connecticut employee, you will receive the same excellent benefits you are already accustom to.
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.
• The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.  for more information.

• Engage in a rewarding career
• Make a difference in the public sector
• Work together in a collaborative team environment

DSS delivers and funds a wide range of programs and services as Connecticut’s multi‑faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options.

Please note that DSS takes part in the E‑Verify system, which is a web‑based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

START WITH US. STAY WITH US. GROW WITH US.

In order to be considered for this job opening you must be a current State of CT employee of the agency listed…