Director, Treasury Operations

• Manage the treasury services unit and a team of billing specialists
• Manage daily cash positioning and liquidity activities, including cash forecasting, bank account monitoring, and short-term funding requirements
• Oversee accurate processing and application of customer payments received through ACH, wire, lockbox, and check transactions
• Lead collection efforts on aged and complex receivable accounts to improve cash flow and reduce delinquency levels
• Manage relationships with outsourced collection agencies and vendors, including performance monitoring, service-level oversight, compliance reviews, and recovery reporting
• Analyze collection results, aging trends, and recovery metrics, providing recommendations to improve collection effectiveness and reduce bad debt exposure
• Serve as a liaison between Treasury, Accounting, Billing, and business units to resolve payment disputes and collection issues
• Develop and implement process improvements, automation opportunities, and enhanced controls across treasury operations and collections activities
• Support banking initiatives, treasury projects, audits, and regulatory reporting requirements
• Perform other duties as assigned

• Bachelor's degree in finance, accounting, business administration, or related field, required
• 5+ years of experience in treasury, cash management, accounting, collections, accounts receivable, or banking operations
• 3+ years leadership experience with a proven ability to identify, develop and retain top talent
• Strong knowledge of liquidity management, cash forecasting, banking services, and collection practices
• Advanced analytical, communication, and problem-solving skills
• Proficiency with treasury workstations, banking platforms, ERP systems, and Microsoft Excel
• Certified Public Accountant preferred
• Experience managing third-party collection vendors or outsourced service providers preferred
• Must reside and work within one of Encova Insurance's eligible U.S. states

Demonstrates expertise in treasury management, cash forecasting, and collections, with a strong focus on process improvements and compliance. Proven ability to lead teams, manage vendor relationships, and analyze financial metrics to enhance cash flow and reduce delinquency.

• Treasury Management
• Cash Forecasting
• Collections Management
• Vendor Relationship Management
• Advanced Analytical Skills

• Cash Positioning
• Liquidity Management
• Accounts Receivable
• Banking Services
• Payment Processing
• Financial Analysis
• Process Improvement
• Compliance Review
• Recovery Reporting
• Problem-Solving

• Leadership
• Communication
• Team Development
• Interpersonal Skills
• Analytical Thinking

• Certified Public Accountant

• Treasury Services
• Cash Management
• Billing
• Outsourced Collection Agencies
• Regulatory Reporting

• Treasury Workstations
• Banking Platforms
• ERP Systems
• Microsoft Excel