Lead Solution Engineer - Voice Solutions

Lead Solutions Engineer – Voice

Position Summary:

The Lead Solutions Engineer – Voice is a senior technical authority responsible for designing, architecting, and guiding the implementation of enterprise‑grade voice and unified communications solutions. This role blends deep expertise in Avaya, Microsoft Teams, Genesys, POTS modernization, POTS‑in‑a‑Box solutions, call recording platforms, PBX systems, SBC technologies, and other widely adopted voice technologies. The Lead Solutions Engineer partners closely with customers, sales teams, product owners, and implementation engineers to deliver resilient, scalable, and secure voice architectures that align with business goals.

This position serves as the technical thought leader for voice strategy, modernization, migration, and integration across diverse environments.

• Architect end-to-end voice and unified communications solutions leveraging Avaya, Microsoft Teams Phone, Genesys Cloud/Engage, and hybrid telephony environments.
• Lead technical discovery sessions to assess customer requirements, legacy infrastructure, and modernization opportunities.
• Design and validate solutions involving POTS replacement technologies, POTS‑in‑a‑Box deployments, and analog-to-IP migration strategies.
• Develop call flow designs, dial plans, routing logic, and integration frameworks across PBX, SBC, and cloud voice platforms.
• Provide subject‑matter expertise on call recording systems, compliance requirements, retention policies, and integration with enterprise voice platforms.
• Oversee SBC architecture including configuration, security hardening, SIP trunking, interoperability testing, and fail‑over design.
• Produce high‑quality technical documentation including solution designs, diagrams, migration plans, and implementation guides.
• Collaborate with sales teams to support RFP responses, solution presentations, and customer‑facing technical demonstrations.
• Serve as the escalation point for complex voice engineering challenges, troubleshooting, and cross‑platform interoperability issues.
• Lead modernization initiatives transitioning customers from legacy TDM/PBX systems to cloud‑based or hybrid voice architectures.
• Evaluate emerging voice technologies, industry standards, and vendor road‑maps to guide strategic recommendations.
• Mentor junior engineers and contribute to internal knowledge development, best practices, and engineering standards.
• Ensure all solutions meet enterprise security, compliance, and reliability requirements.
• Experience Carrier circuit order/Management
• Experience Service Provider Carrier Portal TFN routing changes.
  • ATT Route It
  • Verizon Network Manager

• Bachelor’s Degree in Computer Science, Engineering and/or 5‑8 years of professional IT work experience.
• Minimum of 5 years of relevant work experience in the technology tower assigned. Working in a managed services environment preferred but not required.
• One or more industry certifications preferred.

• Deep subject‑matter expertise in a specific technology stack, possesses additional subject‑matter expertise in adjacent technology stacks
• Architecture Compliance execution
• Technical domain – industry & Voya
• SDLC
• Project Management & IT Portfolio Management
• Change Management, Release Management, Incident Management & Problem Management
• Disaster Recovery & Contingency Plan Development
• Supplier Management (per Tower domain)
• Supplier technical architecture requirements & technical architecture designs and plans
• Researching skills
• Collaboration – internal, external teams & business partners
• Business Acumen among LOBs (past, current, future goals, strategies and plans)
• Business relationship management
• Communication & Problem solving skills
• Performance management
• Demand and capacity management

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (annual cash incentives, sales incentives, and/or long‑term incentives)…