Application Support Lead

Job Summary

Voya Financial seeks a highly motivated and skilled Application Support Lead with expertise in Java and .Net to join our dynamic team. The role is responsible for coordinating software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of work requests and issue resolution.

• Minimum 6years of experience building and maintaining scalable, enterprise‑grade applications.

• Bachelor’s degree in Computer Science, MIS, Engineering, or a directly related field. Master’s degree preferred.

• Manage day‑to‑day production support delivery of a Java application maintenance team.
• Escalate delivery issues to the Application Support Consultant and IT Manager during daily team huddles.
• Govern incident management and conduct root‑cause analysis for technical issues and problem resolution.
• Support continuous improvement by assessing application risks and identifying areas for modification and improvement.
• Maintain clear and organized documentation of software code, specifications, application handbooks, knowledge articles and user manuals.
• Ensure system documentation meets Voya technical standards and conduct periodic reviews.
• Triage, coordinate and manage small minor enhancement projects.
• Identify application risks, knowledge gaps, and need for up‑skilling and cross‑training resources.
• Provide technical guidance, delegate work to team members, and ensure timely delivery and SLA compliance.
• Work closely with offshore teams located in India across different time zones.
• Engage in disaster recovery planning, testing, and execution to achieve successful outcomes.
• Participate in critical vulnerability and security matters, influencing quick resolution to mitigate organizational risk.

• Hands‑on experience in Java, Spring Boot, microservices, JavaScript frameworks (Node, Angular, Handlebars, etc.), MySQL, HTML, Oracle DB, Linux, Windows, cloud and CSS.
• Knowledge of .NET Framework, C#, ASP .NET is an additional advantage.
• Experience in production support, incident troubleshooting, and clear understanding of incident, problem and change management procedures.
• Good understanding of web‑based applications, client‑server architecture, cloud computing concepts and relational database concepts.
• Ability to partner, collaborate and lead a team of 10 or more developers.
• Strong experience in identifying and implementing proper software design patterns based on business requirements.
• Deployment and configuration management skill is an additional advantage.
• Good written and verbal communication skills.
• Experience with creating and managing SharePoint sites, PowerPoint slides, and Excel macros/formulas.
• Flexibility to work occasional off hours if needed.

• Cloud Technologies – Open Shift container platform/Kubernetes, AWS, Docker, Apigee Gateway
• Application Servers – JBoss, Tomcat, Web Sphere, Web Logic, IIS
• Web Technologies – Java, JSP, Servlet, Java API, HTML, JavaScript, Maven, C#, .NET, ASP .NET
• Web Services Framework – Struts, Spring MVC, EJB, CCF
• Dev Ops – Git Hub, Jenkins, XLD, Sonar Qube, Artifactory
• Security Tool – Snyk
• Monitoring Tool – Dynatrace, Grafana, Foglight
• Databases – Oracle, SQL Server, DB2, Sybase, SSIS
• Other Tools – HP ALM, IBM Clear Case & Clear Quest, Clarity, Microsoft Office, Service Now, SharePoint, AI tools

Annual base salary range: $89,170 – $148,650 USD
. Additional incentives (annual cash incentives, sales incentives, or long‑term incentives) may be offered based on role and performance objectives.

• Health, dental, vision, and life insurance plans
• 401(k) savings plan – company matching up to 6%
• Voya Retirement Plan – employer‑paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250 per year
• Paid time off: 20 days, nine paid company holidays, and a flexible Diversity Celebration Day
• Paid volunteer time – 40 hours per calendar year

Voya Financial is an equal‑opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable accommodations are available for persons with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.