Director, Connectivity Strategy – Operational Enablement

Responsibilities

• Partner with Lean-Agile leaders to align connectivity strategy with value stream and enterprise objectives
• Define and own the vision, outcomes, and long‑term direction for API and EDI value delivery
• Articulate a compelling strategic vision and build alignment across business and technology leaders
• Engage executive leadership and major clients to influence enterprise strategy
• Own and track OKRs, KPIs, and performance metrics for the connectivity value stream
• Analyze results and develop action plans to improve value delivery and adoption
• Identify and evaluate strategic business opportunities aligned with enterprise priorities
• Identify, manage, and mitigate business risks, dependencies, and constraints
• Ensure reliable and efficient value stream delivery while maintaining client experience and operational stability
• Deploy resources across teams to resolve issues and sustain delivery
• Drive enterprise EDI and API strategy across Sun Life's Group Benefits ecosystem
• Develop scalable, repeatable connectivity models that support seamless integration with the benefits’ technology landscape
• Gather feedback from clients, brokers, technology partners, and internal stakeholders
• Lead organizational change initiatives supporting platform‑oriented, value‑driven API and EDI delivery

• 7+ years of experience in a senior management or business strategy role
• 10+ years of experience in the group insurance business with focus on connectivity, technology, or digital solutions
• Bachelor’s degree in business management or technical field (or equivalent years of experience in group insurance)
• Strong leadership, management, and strategic planning skills
• Excellent communication, negotiation, and problem‑solving skills
• Experience with agile development practices and tools such as Jira and Confluence
• Strong relationship management and analytical skills
• Demonstrated ability to influence and develop effective internal and external business relationships
• Excellent verbal, presentation, and written communication skills
• Ability to work in a deadline‑oriented environment with multiple priorities
• Ability to work independently with minimal supervision
• Demonstrated strategic thinking and execution capabilities.