Senior Data Analyst - Digital; Customer Insights & Analytics

OVERVIEW

Senior Data Analyst on the Domain Analytics Team, part of M&T’s Customer Insights & Analytics Organization. We provide analytical insights that empower Marketing and Digital Product organizations to drive business growth, strengthen customer relationships, and accelerate digital adoption.

• Experimentation & Measurement – Designing and analyzing tests to optimize customer acquisition for Retail and Business Banking segments.
• Cross-Channel Analytics & Attribution – Understanding how customers interact across channels and identifying what drives engagement.
• Digital Journey Analytics – Uncovering insights from web and app behaviors to improve customer experiences.
• Digital Product Enablement – Partnering with product teams across the development lifecycle to support new feature launches with data and performance measurement.
• Data Products & Ad-Hoc Analysis – Building dashboards and self-service tools, and delivering quick-turn insights to answer business questions.

This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:

• 345 Main Street, Buffalo, NY
• 115 Federal Street, Boston, MA
• 1 Light Street, Baltimore, MD
• 1350 I Street NW, Washington, DC
• 1100 North Market Street, Wilmington, DE
• 277 Park Avenue, New York, NY
• 850 Main Street, Bridgeport, CT
• 77 Pine Street, Burlington, VT

• Explore, mine, and profile data across multiple large complex datasets to gain and interpret insights for use in statistical and quantitative analytics.
• Collaborate with both technical and non-technical stakeholders to translate business questions into analytical solutions.
• Support high-quality analytics delivery by conducting data quality checks, collaborating on data model design, and applying best practices for code documentation and storage.
• Conduct complex data manipulation and analysis with common programming languages.
• Track and report performance of multiple campaigns. Identify deviations and explain variances. Consolidate findings for business consumption.
• Develop business intelligence solutions designed to meet business needs.
• Mentor junior team members and engage with peer teams.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

No supervisory responsibility.

• Bachelor’s degree and a minimum of 5 years of related experience.
• Experience with data analysis and statistical tools.
• Experience working in large databases.
• Experience in SQL and familiarity with common program languages for data analysis (SAS, Python, R).
• Experience analyzing large data sets and explaining results of analysis through concise written and verbal communication.

• 6 or more years related work experience in data analysis.
• Expert skills in SQL and working with relational databases.
• Experience in programming languages such as SAS, Python, R.
• Experience with data visualization tool (PowerBI, Tableau).
• Experience with one or more cloud databases.
• Experience working within an agile environment.
• Experience analyzing web and digital product data, such as website traffic, user behavior, and events generated by web applications.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $ - $ Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Baltimore, Maryland, United States of America