DevOps Web Services Analyst

Dev Ops Web Services Analyst

Information Technology Services

12 Month Position SALARY: $76,054.00 -

GENERAL STATEMENT OF DUTIES:

The Information Technology Services Development and Operations Web Services Analyst (ITS-DOWSA) is responsible for the development, deployment, monitoring, and operational support of the District's web services, web applications, and Dev Ops pipelines.

The DOWSA supports public facing and internal websites, web and District based application hosting environments, and continuous integration/continuous deployment (CI/CD) processes. The position ensures the reliability, performance, security, and accessibility of web and application services in alignment with District goals and in compliance with industry, federal, state, and local standards. Oversees the maintenance and development of public-facing and internal websites, application hosting environments, and continuous integration/continuous deployment (CI/CD) processes.

The DOWSA provides technical and operational support for public-facing and internal websites, application hosting environments, and continuous integration/continuous deployment (CI/CD) processes. Works collaboratively with Enterprise Services Team within the Infrastructure Operations Division (ITS-DIO), ITS User Services Division, ITS Academic Support Team, Communications Department, Data Management Department, and Academic stakeholders to support District technology initiatives.

The position is directly supervised by the ITS Manager of Enterprise Systems, ITS Assistant Director, Director of ITS, or designee and may participate in cross organizational and cross functional project teams as assigned.

MAJOR RESPONSIBILITIES:

• Maintain and support the District's public facing and internal websites, including content management systems and hosting environments.
• Support and maintain Dev Ops workflows including CI/CD pipelines, source control repositories, and deployment automation.
• Assist with deployment, configuration, and monitoring of web applications across on premises, cloud, and hybrid environments.
• Monitor system availability, performance, and logs to identify and resolve issues affecting web and application services.
• Implement security best practices for web platforms, applications, and deployment pipelines under established standards and guidance.
• Maintain technical documentation for web services, deployment processes, and system configurations.
• Assist in managing domains, DNS records, SSL certificates, related web infrastructure components, App containers, virtual machines and clusters.
• Provide technical support for website updates, enhancements, outages, and application deployment issues.
• Collaborate with ITS teams to ensure integration between web services, enterprise systems, and infrastructure platforms.
• Support website accessibility compliance and usability standards.
• Provide technical assistance and guidance to District staff related to website publishing and application deployment processes.

KNOWLEDGE/

SKILLS:

• Associates degree (preferred in computer science or similar field) and 2 to 4 years related experience or equivalent combination desired.
• Experience supporting websites, web applications, and content management systems.
• Experience with JavaScript, VB,.Net, cloud hosting platforms, virtualized or containerized environments preferred.
• Working knowledge of web technologies, scripting, Python, Bash Scripting, Node.js, and application deployment practices.
• Working knowledge of Microsoft SharePoint, Power Bi, Power Apps, and Azure Enterprise Services.
• Working knowledge of Dev Ops concepts including CI/CD pipelines, version control systems, and automation tools.
• Familiarity with Linux, Apache, Azure, vSphere, Docker, Kubernetes, Hyper-V, Windows containers preferred.
• Familiarity with MySQL, MariaDB, Microsoft SQL, Artificial Intelligence (AI).
• Ability to troubleshoot issues across application, web, and infrastructure layers.
• Strong documentation, organizational, and customer service skills.
• Ability to manage multiple tasks and priorities in a production environment.

COMPLEXITY/PROBLEM SOLVING:

• Analyze technical issues, evaluate alternatives, and implement solutions within…