National Account Project Manager

National Account Project Manager – Stanley Access Technologies

The National Account Project Manager is a fast‑paced, multi‑tasking role responsible for end‑to‑end management of national account projects (approximately 450–550 projects per PM). The role serves as the day‑to‑day face of Allegion to assigned customers, responsible for entering and managing orders in D365, coordinating with internal teams (Credit, Contracts, Factory/Release, Billing), tracking and driving shipments and installations, and escalating issues proactively to keep projects on schedule.

• Manage 450–550 national account projects from order intake through final installation and closeout.
• Read and interpret architectural drawings and specifications to identify required products and ensure compliance with project requirements.
• Enter and maintain orders in D365 (Dynamics 365), including release of orders to the factory and ordering Class 2 parts for distributor orders.
• Coordinate with Credit to resolve credit holds and ensure timely order processing.
• Serve as the primary point of contact for customers—provide status updates, gather installation dates, and respond to questions.
• Collaborate with internal branch offices to drive seamless project execution by delivering complete project files, detailed documentation, and clear installation instructions.
• Track each project’s status in a centralized tracker; maintain accurate, up‑to‑date project information (order status, ship dates, install dates, issues, next steps).
• Proactively follow projects to ensure on‑time shipment and installation; if a shipment or install does not occur, gather required information and take corrective actions to get the project back on track.
• Work with the Contracts team to obtain signed agreements and with Billing to ensure accurate and timely invoicing.
• Escalate issues promptly and appropriately using Microsoft Teams and phone calls (preferred) rather than relying solely on email.
• Communicate cross‑functionally with Factory, Operations, Distribution, and Service teams to resolve delays or quality issues.
• Provide regular reporting to account leadership on project health, risks, and recovery actions.
• Maintain documentation and audit trails for project decisions, changes, and approvals.
• Support continuous improvement by identifying process gaps and contributing ideas to increase efficiency and on‑time performance.
• Travel: less than 10 %.
• Preference for candidate to be in Eastern or Central Standard Time.

• 2–3+ years of project management or account management experience in manufacturing, distribution, or construction‑related fields; experience with auto doors/access controls or related products is a strong plus.
• Proficiency with Microsoft Dynamics 365 (D365) or similar ERP systems.
• Strong working knowledge of Microsoft Teams, Outlook, and Excel.
• Demonstrated ability to manage a high volume of projects (400+ annually).
• Excellent customer‑facing skills and the ability to build credibility and trust with national accounts.
• Strong problem‑solving skills and attention to detail.
• Proven ability to escalate effectively and drive cross‑functional resolution.
• Comfortable working in a fast‑paced environment and adapting to changing priorities.

• Organization and time management — prioritize and manage many simultaneous tasks.
• Communication — clear, concise, and proactive verbal and written communication.
• Accountability — own issues, follow through to resolution, and take responsibility for outcomes.
• Customer focus — act as a reliable, responsive contact for customers and internal stakeholders.
• Team collaboration — work across teams to remove barriers and deliver results.

• Health, dental and vision insurance coverage.
• Unlimited Paid Time Off.
• 401K plan with 6 % company match and no vesting period.
• Health Savings Accounts.
• Flexible Spending Accounts for healthcare and/or dependent daycare expenses.
• Short‑Term and Long‑Term disability insurance.
• Life Insurance – Term with option to purchase supplemental coverage.
• Tuition Reimbursement.
• Voluntary Wellness Program.
• Employee Discounts through Perks at Work.
• Community involvement opportunities.
• Clifton Strengths assessment & coaching.

The expected base salary range is $65,000–$75,000 based on experience. Actual compensation will be determined based on experience and other factors permitted by law.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H‑1B, TN, etc.). Allegion is an equal opportunity and affirmative action employer.