AVP, Client Partner - Healthcare

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, Global Relationship Manager!

This role is responsible for driving growth for a portfolio of clients and acts as the CEO for their account. The role must develop deep internal and external relationships and have the industry, domain, and business acumen to effectively partner with our clients’ executive teams. This role will own a >$5M+ portfolio and located in Connecticut.

• Responsible driving growth within a global or regional portfolio of >$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services
• Build vision for portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans for key/strategic accounts.
• Leads account planning and account strategy.
• Understands the levers that impact P&L and contract or change management to drive improved account performance.
• Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy.
• Actively involved in industry associations and forums
• Owns the P&L for the account (in collaboration with Operations)
• Develops meaningful internal/external relationships with C-suite leaders across organizations.
• Drive thought leadership conversations
• Builds reputation as a trusted advisor with CXO & Business Leaders by developing a nuanced understanding of client’s strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.
• Responsible for Client Satisfaction and NPS
• Determines and orchestrates the needed flying formation to support the account
• Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to Board and “C” level executives.
• Understands how to lead Digital and Data-Tech- AI as the tip of the spear with clients (not just traditional IO/BPO).
• Drives sales teams' performance using sales planning tools, processes, and metrics. Provides thought-leadership and direction
• Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained.
• Understands how to construct Genpact’s Impact Commercial Models that align with client's business drivers and objectives.
• Understand how to navigate political landscape at client and internally at Genpact
• Responsible for the full end-to-end lifecycle of entire team including hiring, onboarding, assessing, and evaluating performance and firing team members.
• Provide leadership to the team through coaching, mentoring, training, and career development of staff
• Consults with leadership and HR on sensitive and difficult employee situations and issues
• Builds meaningful relationships and community within the team through honesty, integrity, and authenticity.
• Has a clear vision and the ability to communicate the vision to team members.
• Can organize the flying formation in an effective & efficient manner.
• Collaborates with the Operations leaders to ensure successful delivery

• Proven experience handling senior client relationships at Fortune 500 companies
• Experience leading and closing end-to-end deals of $5M TCV or larger
• Relevant years of business/segment/industry expertise
• MBA or advanced degree in related field
• Strategic consulting expertise or experience
• Experience working with cultures across the globe
• Sound financial & commercial business…