Social Services Operations Manager

Introduction

Do you have experience in the delivery and/or planning of social services programs and/or policies? Are you looking for a chance to take a leadership role with the State of Connecticut? If this sounds like you, we invite you to read more.

• Full-time, 40 hours per week
• First (1st) shift
• Monday
  - Friday
• 8:30 am - 5:00 pm

Your role as a Social Services Operations Manager:
This role will partner with other Social Services Operations Managers to help with strategic planning, process improvement and organizational change in aligning plans to support the Agency mission, vision, and values. Other duties include, but are not exclusive to:

• Managing a broad-based service delivery system, with a focus on customer experience
• Providing administrative coordination among multiple program benefits and services
• Coordinating plans and manage activity within assigned area so as to accomplish agency mission and goals
• Formulating program goals and objectives
• Using program data, incumbent will monitor and evaluate staff, programs and policies
• Coordinate and manage workforce to meet agency goals and customer service delivery

The State of Connecticut, Department of Social Services (DSS), has a mission that we, along with our partners, provide person-centered programs and services to enhance the well-being of individuals, families and communities.

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

In the Department of Social Services this class is accountable for directing a broad based client service delivery system within a designated regional operation or the central processing operation.

• Directs staff and operations of a client service delivery system in either a designated regional operation or the central processing operation
• Coordinates, plans and manages multiple program benefits and services within assigned area consisting of numerous departmental social services programs available to communities and individuals
• Formulates program goals and objectives
• Develops and implements social service programs and/or policies and operational procedures
• Interprets and administers pertinent laws and regulations
• Evaluates staff
• Assists in the development and/or administration of a regional budget or statewide program budget
• Maintains contact with individuals within and outside region who might impact on program activities
• Participates in program design
• Identifies staffing and staff development needs and determines appropriate development plans
• Coordinates compilation, evaluation and analysis of program data
• Monitors, analyzes and evaluates programs, policies and grantee performance to determine effectiveness and quality of service
• Advises superiors of potential impact of proposed legislative policy changes and recommends an appropriate agency position
• Participates on external and internal committees and task forces
• Administers provisions of collective bargaining agreements and works to resolve labor issues
• Handles sensitive or high profile client issues
• Investigates client complaints brought forth by legislators and advocates and determines appropriate resolution
• Provides support to facility management activities
• In a designated regional operation ensures provision of social services through administration of grants and contracts
• Leads the recruitment and hiring of staff, including outreach, interview and selection
• May engage in public speaking activities
• Perform related duties as required

• Considerable knowledge of social services programs and social services administration; relevant state and federal laws, statutes and regulations
• Knowledge of community organizations and social services agencies; grants administration; personnel policies and applicable collective bargaining agreements
• Considerable…