Resident Services Coordinator

Responsibilities

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We’re looking for a Resident Service Coordinator to join our team at one of Related’s largest affordable housing communities. The Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community.

This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community.

If you're eager to make a meaningful difference in the lives of residents while contributing to the success of affordable housing initiatives, we’d love to hear from you!

• Provide individualized assistance to residents by identifying and connecting them to appropriate services
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery
• Collaborate with property management to plan and distribute monthly events calendars; develop volunteer programs to enhance service delivery and resident involvement

• Lots of paid time off (19+ days) – we value your life outside of work
• Customizable total rewards package – choose from medical, vision and dental options, along with life insurance and an Employee Assistance Program
• Financial wellness perks such as 401(k), FSA & HSA, employer‑paid life and AD&D insurance; paid leave & disability programs
• Mental health resources, such as counseling, available to team members
• Fertility benefits, including surrogacy, adoption assistance and more
• Paid time off to volunteer and a match on charitable donations
• Grow with us – learning and training programs; tuition and certification reimbursement; internal advancement opportunities

• $26–$28 per hour
• Annual performance bonus
• Non‑exempt position, eligible for overtime pay

This range is a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on qualifications, location, and specific responsibilities. In addition to salary, the position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position.

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute
• At least 2 years of experience in resident/social service programs (preferably in affordable housing)
• Strong knowledge of local community resources and federal/state programs
• Excellent interpersonal, organizational, and problem‑solving skills
• Proficiency in Microsoft Office and web‑based reporting systems
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally
• Strong passion for social action, delivery of quality services, and the preservation of affordable housing
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem‑solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident‑centered environment, ensuring…