Customer Care Representative - SEASONAL

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Full Time OPEX Bridgeport, TX, US

2 days ago Requisition

Job Title: Customer Care Representative
- SEASONAL

Department: Customer Care

FLSA Status: Non-exempt (Hourly),
Seasonal

Reports to: Customer Care Supervisor

Pinnacle Propane provides propane fuel and related equipment to residential, commercial, and wholesale customers, including the sale and lease of propane storage tanks.

The Customer Care Representative (CCR) is expected to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office.

In addition to core customer care responsibilities, CCRs may be required to assist with propane bottle refilling as needed. The company will provide all necessary training and ensure proper licensing for this task. Candidates should be comfortable following safety protocols and handling propane equipment in compliance with regulatory standards.

• Answering calls and handling customer queries
• Adhere to assigned schedule and perform all assigned task
• Provide first level support for customer complaints or issues
• Research / resolve customer inquires
• Discuss with direct supervisor, results of their daily, weekly, and monthly performance
• Accountable for satisfactory daily call answer rate and first call resolutions

• COMMUNICATION – must be able to effectively communicate with teammates, managers and customers
• INTERPERSONAL SKILLS – demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges
• TEAMWORK – possesses the ability to work together toward a common vision

• Independently performs tasks of a routine nature
• Consistently delivers quality work during allotted time frames
• Demonstrates appropriate organizational skills
• Understands and ensures compliance with company policies and procedures

• Education:
  
  High school diploma or equivalent required

• Effective communication skills and ability to interact with all employees and customers
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor
• Ability to remain organized and focused on attention to detail in a fast-paced environment
• Proficient in Microsoft Office Suite or related software
• Use of Microsoft Office & generally have high level of computer skills
• English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage

• This position is full-time, standard operating hours
• Minimal travel may be required with this position as part of support responsibilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Employee is regularly required to talk or hear
• Employee frequently is required to stand, walk, use hands to finger, handle or feel and reach
• Employee is occasionally required to lift office products and supplies, up to 20 pounds

This position is a temporary seasonal role intended to support business operations during periods of increased demand. Seasonal employment is not intended to create an expectation of ongoing or permanent employment.

Seasonal employees may be employed for no longer than six (6) months
, unless business needs warrant consideration for conversion to a regular position. Any decision regarding conversion to a regular full-time or part-time role is at the sole discretion of the Company and is based on business needs, position availability, performance, qualifications, and other applicable factors.

Employment in a seasonal position does not guarantee consideration for, offer of, or conversion to a permanent position
.

Applicants should understand that seasonal employees are not…