Field Service Supervisor

Overview

Holt CAT is looking for a motivated Field Service Supervisor for our heavy construction equipment field service department location in Bridgeport, Texas. This position is responsible for ensuring the successful management and achievement of work performed in the service area and operational goals by providing quotes for jobs and work order review for customer billing; customer communications; field safety practices and compliance with field operating policies.

This position has a major responsibility to ensure the complete and total satisfaction of internal and external customers while continually striving to achieve all corporate goals.

Machine Division (MAC)

Employment Type: Full Time
Location: Bridgeport
Reporting To: Lawrence Prince

• Model, promote, reinforce, and reward the consistent use of Holt’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
• Establish, model, and reinforce safety practices that are consistent with our mission to ensure employee and customer safety
• Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbent's area of responsibility are aligned with the overall business plan of the service department and company
• Provide the Service Manager with status reports on all open work orders in an accurate and timely manner
• Review monthly service operations branch statement to assess progress on department business goals
• Participate in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
• Coordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelines
• Successful completions of other key projects as may be assigned by management
• Work safely at all times and adhere to all applicable safety policies; complies with all company policies, procedures, and standards
• Perform other duties as assigned

The incumbent in this position is expected to model the following practices on a daily basis:
1) Demonstrate alignment with the company's mission and core business values;
2) Collaborate with key internal/external resources;
3) Participate in ongoing self-development.

• Knowledge of and experience in heavy construction equipment field service industry
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Excellent verbal, written, communication, and presentation skills
• Exceptional organizational, self-management, time management, and multitasking skills
• Ability to work on multiple projects and deal effectively with employees and management
• Ability to think logically while interpreting and analyzing problems assigned or encountered
• Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
• Ability to work independently as well as a part of a diversified team

• Minimum 3 years of heavy equipment repair experience in shop and field required; 5 or more years preferred
• Minimum of 2 years of supervisory or leadership experience preferred

Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Up to 20%, to include overnight stays, is to be expected
• Valid driver’s license

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates…