MRT Technical Coordinator; Onsite

MRT Technical Coordinator

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

We have an exciting opportunity to join our Mobile Repair Team based in Bridgeport, WV as an MRT Technical Coordinator. The person in this role will coordinate and manage mobile repair activity requests from start to finish. You will deliver a seamless customer journey through meeting the defined KPIs and clearly understanding customer requirements. You will also provide technical & commercial assistance for both internal and external customers.

To succeed in this role, you will be:

• Responsible for several components of a project or a complex component of a larger project

• Contributing to your team or department by applying their knowledge of one or more functional areas

• Fully developed as a technician or experienced customer service professional with technical background (or a combination of both).

• Acting independently without direct supervision and solve complex problems.

Key Responsibilities:

• Work on MRT Command Center shift schedule as an MRT Technical Coordinator
• Accurately assess the customer's needs and requirements to provide technical, logistic and commercial support for MRT-related services in support to P&WC engines and installations.
• Understand Airworthiness Regulations, EHS and ITC requirements to effectively identify solutions to return engines into service
• For a given work scope, identify technician with proper capabilities, establish parts listing and tooling required, including airframe interfaces, ship parts and tooling as required to meet the RTS strategy.
• Generation of MRT quotations aligned with market price and follow-up on commercial offer until closure with end customer, including internal negotiation/coordination as required.
• Initiate immediate contact for an AOG or urgent situations with P&WC internal and external organizations such as 3rd parties, FBO, DMF to offer fastest return to service solution and/or aligned with customer needs
• Maintains constant communications with the customers and CFirst on request progress and status update, including projected RTS.
• Maintains high standards of etiquette and protocol with the customer during any form of contact. Excellent customer service skills and attention to detail are a must.
• Effectively documents and monitors events with CRM (Customer Relationship Management) for all customer interactions, including commitments, from initiation to closure. Effectively communicate with the field technicians for updates and address their concerns in a timely manner.
• Interpret applicable Technical Publications (i.e. EMM/ AMM/ OHM/ IPC/ CIR)
• Proficiency with digital tools and technologies such as MS Office suite.
• Provides commercial cost estimates for MRT events as requested

Qualifications You Must Have:

• Associate's degree (or other 2-year post-high school training) with a minimum of 4+ years' experience in aviation aircraft maintenance and/or aviation customer service with a technical background
• Active Airframe & Powerplant License
• Current valid driver's license

Qualifications We Prefer:

• Prior experience with Pratt & Whitney Canada engine lines
• Understanding of commercial overview, i.e., warranty, PPH, ESP
• Fluent in any other continental language
• Previous experience in a customer facing role