Director Ambulatory Services - Specialty Practices

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Functions as the practice operations officer for the department as delegated by the AVP of Ambulatory Operations. Works with the Medical Director or Chair of the department or division. Manages administrative and operational staff, fostering effective collaboration between the department/division, clinical site personnel and contracted hospital partners. Responsible for each divisional clinic's budget development, tracking and execution. Focuses on patient communication, scheduling, and access as well as clinical and clerical work flow to support patient care and service.

Facilitates process improvement, implementation of the long‑range plans, short‑term goals, and overall strategic plans. Participates in ambulatory planning, by serving in a leadership capacity both intra‑departmentally and inter‑departmentally to ensure communication and goal congruency. Contributes to the development of annual goals and objectives for all department sections.

• Education:
  
  Bachelor's Degree in Business, Healthcare Administration or related field required.
• Experience:
  
  Five (5) years of management experience.

• Education:
  
  Master's Degree in Business, Healthcare Administration, or related field preferred.
• Experience:
  
  Five (5) years of management experience, preferably in the health care field.
• Experience with managed care issues/patient access preferred.
• Experience in the operations facet of a large multi‑site physician practice plan preferred.

• Serves as the delegated administrative representative of the Medical Director/Chair and AVP. Makes decisions initiating necessary actions to correct deficiencies, assure staff and patient safety, and complete mission requirements.
• Coordinates day-to-day administrative and clinical operations under department management.
• Oversees the Clinical IT functions as it relates to Faculty, Staff and patients. Facilitates EPIC and other ITS product implementations in the Elkins Corridor Market and works with system hospitals, training, HR and Compliance for Providers, Residents, Advanced Practice Providers (APPs), clinical and clerical support staff.
• Communicates and enforces UHC and WVU Medicine corporate goals, decisions and operating guidelines to support staff. Serves as liaison for the Department as delegated by the AVP with regard to operational and human resources issues.
• Responsible for management of clinic spaces including but not limited to ensuring optimizing room utilization, patient safety and capital/equipment improvements and maintenance. Participates in analysis, develops solutions and leads patient satisfaction improvement initiatives, to improve patient satisfaction, access initiatives and communication for each assigned clinical site.
• Interviews and selects qualified individuals for employment within the department unless delegated to other appropriate manager(s)/supervisor(s) within the department.
• Coordinates periodic evaluation and annual performance appraisal of employees. Establishes realistic goals and performance expectations as assigned.
• Develops and maintains job descriptions for departmental clinical and clerical support staff.
• Monitors work flow for all Clinical and Clerical staff. Coaches and counsels departmental employees to correct identified performance deficiencies in a timely manner. Assists employees in obtaining training needed to correct identified skill or performance deficiencies. Disciplines employees, up to and including termination of employment as assigned.
• Ensures clinical and clerical support staff are trained and notified regarding the policies and procedures of the department, UHC and WVU Medicine system and Hospitals, as applicable.
• Responds to requests; explores and resolves problems as presented by department leadership, faculty, residents, APPs, and clinical and clerical support staff.
• Works with…