Client Services Technician I or II

Client Services Technician I or II – Deskside & Onsite Support

Location: Bridgeport, West Virginia
Employment Type: Full-Time
Salary Range: $48,000–$62,000 annually, based on experience and qualifications

Advantage Technology is seeking a personable, dependable, and technically capable Client Services Technician I or II to join our Bridgeport team.

This is a hands-on deskside support position focused on helping employees and customers with computers, Microsoft 365 applications, user accounts, printers, mobile devices, connectivity issues, and other everyday technology needs.

The person selected will support multiple Advantage Technology customers and will spend approximately one to two days each week working onsite at a dedicated customer location
. Because this employee will regularly work inside a customer’s business, professionalism, communication skills, reliability, and personality are just as important as technical ability.

The position may be filled at the Level I or Level II level depending on the candidate’s experience and ability to work independently.

• Provide friendly, responsive deskside and remote technical support to business users.
• Work onsite at a dedicated customer location approximately one to two days per week.
• Troubleshoot desktops, laptops, monitors, docking stations, printers, mobile devices, and related peripherals.
• Install, configure, replace, and maintain Windows computers and business applications.
• Support Microsoft 365 applications, including Outlook, Teams, One Drive, Word, Excel, and SharePoint.
• Assist users with passwords, multifactor authentication, email, account access, and permissions.
• Perform new-employee computer setups, equipment deployments, moves, and replacements.
• Assist with employee onboarding and offboarding technology tasks.
• Troubleshoot wired, wireless, internet, VPN, and basic network connectivity problems.
• Support conference-room technology, displays, webcams, headsets, and other collaboration equipment.
• Assist with antivirus, endpoint security, software updates, patching, and device compliance.
• Accurately document service requests, troubleshooting steps, resolutions, equipment, and customer information.
• Record time and detailed work descriptions in the company’s service management system.
• Maintain regular communication with customers regarding the status of open issues.
• Escalate server, firewall, network, cybersecurity, and other advanced issues to the appropriate engineer.
• Coordinate with other Advantage Technology technicians, administrators, and engineers to resolve customer issues.
• Maintain customer confidence by protecting confidential information and following security procedures.
• Participate in occasional evening or weekend work for scheduled installations, upgrades, or urgent customer needs.

• Previous experience providing technical support to employees or customers in a professional environment.
• Experience troubleshooting Windows computers, software, printers, and common business technology.
• Strong customer-service skills and a patient, helpful personality.
• Professional written and verbal communication skills.
• Ability to explain technical issues clearly to nontechnical users.
• Ability to remain calm and professional when users are frustrated or experiencing an outage.
• Strong problem-solving and organizational skills.
• Ability to manage multiple service requests and changing priorities.
• Ability to work independently at a customer location while remaining connected to the Advantage Technology team.
• Dependable attendance and consistent follow-through.
• Ability to document work clearly and accurately.
• Valid United States driver’s license and reliable transportation.
• Ability to travel locally to customer locations.
• Ability to lift, carry, move, and install computers and related equipment.

Candidates considered for the Client Services Technician I level will typically have:

• One or more years of help desk, desktop support, computer repair, or related technical experience.
• Basic experience supporting Windows computers and Microsoft 365 applications.
• Experience setting up computers, monitors, printers, and…