Operations Accountability Receptionist

Job Description

This full‑time position, under the supervision of the Senior Operations Manager, is responsible for managing the telephone system, performing receptionist duties, typing and word‑processing, and providing basic clerical support at the Bridgeton facilities.

• Maintaining resident accountability outside the facility by accurately recording incoming phone calls and alerting management when contract compliance is not met.
• Answering incoming telephone calls unrelated to accountability calls and transferring to the appropriate party.
• Complete Random Accountability Calls Daily.
• Monitoring Resident movement using the T‑Mobile on the Run GPS cell phone tracking system.
• Delivering information about resident accountability to the Manager of Duty.
• Recording clear, complete, accurate and concise telephone messages.
• Maintaining Resident Cell Phone Inventory.
• Operating office equipment such as a computer and facsimile.
• Participating in mandatory training and staff development sessions.
• Performing other work‑related duties as directed by the Director, Operations.

This position requires a high school diploma (or equivalent), one year of satisfactory performance in a clerical position with similar duties in a structured office environment, and the ability to work independently with minimal supervision.

• Excellent communication skills, both verbal and written.
• Ability to handle high volume calls and maintain accurate call activity logs.
• Basic computer skills and proficiency with modern office equipment and Microsoft Office.
• Ability to communicate effectively with all levels in the organization.
• Professional image presentation and understanding of community corrections contract requirements.
• Reliable attendance, time management, prioritization and flexibility to meet job requirements.
• Attention to detail, follow-through, and ability to establish and maintain working relationships with co‑workers, contracting agencies, and vendors.
• Compliance with contract agency clearance requirements and execution of all duties in accordance with the position description.

High school diploma or GED; advanced office/business training preferred.