Home Energy Assistance Adjudicator

Home Energy Assistance Adjudicator

R E Campus S07 - Bridgeton, NJ 08302

Salary Range $18.50 - $18.50 Hourly Position Type Full Time Education Level High School Travel Percentage Up to 50%

Job Title:

Home Energy Assistance Adjudicator

Hours:

8:30 a.m. – 4:30 p.m. Monday-Friday, some after hours and weekends required

Supervisor: HEA Office Manager

Director: VP/Social Services

Department:
Social Services Department

Job Function:
The Home Energy Assistance Adjudicator will perform duties to promote Energy Assistance Program in Cumberland, Gloucester and Salem Counties.

Essential Functions:

• Process Home Energy Assistance Applications in CRM
• Process Home Energy Assistance Application in JAVA, when necessary
• Process Winter Termination Program registrations
• Make applicant appointment via ITFront
  
  Desk scheduler and/or google calendar
• Answering incoming calls, record messages and relaying information
• Make sure all documentation required for completing application is correct
• Complete intake procedures on all scheduled appointments and walk-ins
• Maintain excel applicant tracking logs on a daily basis
• Assist clients with NJSHARES application process
• Attend Outreach Events/Activities in Cumberland, Gloucester & Salem
• Maintaining projected Levels of Service
• Enter applicant information into the EmpowOR database
• Maintain a working relationship with Utility Companies
• Conduct home visits to homebound applicants when necessary
• Refer applicants to other Social Services Programs as needed
• Some travel necessary
• Other duties as assigned

Qualifications:

• High School Diploma or GED and one year of experience in a customer friendly business
• Knowledge of computer and Microsoft office programs
• Good written and oral communication skills in English and/or Spanish
• Valid New Jersey Driver's License
• Access to an insured vehicle daily