Registration​/Discharge Associate- Part-Time

Description

Reporting/Department:
Practice Manager

* FLSA Status – Non-Exempt

* EEO Category – Service Workers

Our Mission:
To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

MAJOR FUNCTION:
To arrange for the efficient and orderly registration of CCHN patients by ensuring that accurate patient information is collected, and that patients receive an optimum level of professionalism and office experience.

• Registers patients for services, entering and verifying all patient demographics and billing information at time of check in.
• Assist patients with navigating the kiosk registration process
• Provides excellent customer service skills; greets patients politely and promptly whether over the phone or in person
• Must portray a positive, courteous, and professional manner to patients, families, visitors, coworkers and physicians
• Responsible for insurance verification of patients
• Collect co-pays
• Obtains necessary patient information and documents, signatures of consent for treatment, release of information and other CCHN forms and scans to computer
• Direct patients to relevant areas of building
• Task messages to nurses
• Sends faxes, retrieves, and routes incoming faxes
• Understands the organizations financial assistance policy and refers uninsured patients to access to care counselors
• Must be flexible with the willingness to work different shifts
• Maintains strict confidentiality regarding knowledge of all patient information (HIPAA), staff and confidential facility business
• Must recognize the importance this position plays in the community and must convey a caring and professional image in all interaction
• Ability to remain calm, professional, and focused on performing multiple tasks with many interruptions in a high stress, fast paced environment
• Keep areas clean and organized
• Follow CCHN policies and practices

• High school diploma or equivalent
• Minimum two years receptionist/cashier or other related experience/business school training, Hospital/Medica/Office/Medical terminology preferred
• Ability to read, write legibly and comprehend the written and spoken word in English; basic computer literacy and ability to effectively learn new software programs required;
  Typing (45wpm), data entry, telephone answering etiquette, copy machine, must be physically able to sit for long periods of time, light standing and/or walking.

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

Complete Care offers full-time and part-time employees a variety of generous benefits, including but not limited to:

• Comprehensive medical, dental, and vision insurance
• Paid time off (vacation, sick leave, and holidays)
• 401(k) retirement plan with employer matching
• Incentive program
• Life and disability insurance
• Continuing education and professional development opportunities
• Flexible Spending Accounts (FSA)
• Tuition reimbursement
• Reimbursement for licensure and certifications
• Reimbursement for CPR
• Discounted services
• Employee recognition programs
• Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)
• Pension plan
• Cancer insurance policies
• Employee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit)
• AAA membership (discounted rates)
• BJ’s Wholesale Club membership (discounted rates)
• Direct deposit
• Childcare reimbursement program
• Intersite travel reimbursement