Director, Infrastructure - Information Systems - Bridgeton

MAJOR FUNCTION:

Reporting to the VP of Information Systems, the Director of IT Infrastructure participates in planning activities, implementation, design, maintenance, and support activities regarding the following information systems:
Network, Server, Datacenter, Telecommunications, User Endpoint Devices, Helpdesk, Service Desk, and Telecom Operators. This responsibility will be in direct support of:
Clinical and non-clinical information systems including but not limited to Revenue Cycle, HR/Payroll, ERP, Finance. Integration and IT Security infrastructure. The Director of IT Infrastructure will design and implement a competitive and industry compliant IT infrastructure for Inspira Health. Responsible for the establishment of systems and processes that assures the achievement of IS strategic and operational goals and objectives. Oversees a team of professionals that support a complex environment across multiple facilities and lines of businesses 24x7, 365 days a year.

Establishes and manages a proactive customer service program for managing resources, infrastructure, field services and support team to meet the needs of our customers as well as remaining patient focused to meet the needs of our community.

This position develops strong working relationships with Inspira leadership, customers, and other stakeholders, to collaborate and provide IS support, and guidance to improve their workflows, outcomes and overall patient and customer satisfaction at all Inspira locations.

QUALIFICATIONS:

Education & Experience:

BA/BS in related field required or 15 years progressive IT leadership experience in lieu of degree Graduate degree in Computer Science, Information Systems or related field preferred

Experience with in a health care organization a plus
10+ years of supervisory / management experience5 years of experience managing IT operations (7+years preferred)5 years of experience with managing an operational and capital budget5 years of experience with managing a customer service department5 years experience managing IT Asset Management programs (hardware/software inventory, patch management, etc.) (7+years preferred)10 years experience managing Enterprise wide IT Networks and Datacenters
10 years experience designing, implementing and managing Disaster Recovery and Business Continuity across multiple datacenters.
5 +Experience with CISCO and Arista technologies a plus.

Advanced PC skills and use of Microsoft applications (e.g., Word, Excel, PowerPoint, SharePoint, etc) Position Responsibilities Initiates meetings with colleagues as needed for planning and problem solving

Develops with the VP of Information Systems and other IS management, annual department goals and objectives in conjunction with hospitals’ operational and strategic goals

Maintains communication with external and internal stakeholders

Assures completion of projects and timely implementations.

Develops and monitors action plans for projects in process

Develops, reviews and monitors departments’ program for planning safe environment of  collaboration with the VP of Information Systems, develop and implement technology and digital health road map with short term/annual and long term/3-year budget plans.

- Lead the design, implementation and support of state-of-the-art datacenter infrastructure. Lead the team effort to design and support an optimal network and data center platform. This includes organizing and managing technical staff and overall operations infrastructure.

- Plan and implement infrastructure systems that are secure, scalable and reliable. Ensure Inspira Health systems and networks are efficient, reliable and secure

Leads development and implementation processes for the organizations IT systems and department.

Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.

Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.

Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.

Oversees security of…