Supervisor, Quality Assurance 1st shift

Lassonde Pappas & Co. is a US Leader in beverage manufacturing dedicated to our team members, customers and consumers satisfaction. We remain committed to our small-town roots and rural values. Hardworking and caring are qualities that make our teams special. Since 1942, we've been producing delicious products for our customers across the country!

To provide the best for our customers, we focus on building the best team by creating and advancing an inclusive environment amongst our diverse workforce. If you're passionate about customer satisfaction, reliable, and committed to being and doing better, join us!

We value each of our employee's total wellbeing. To support employees in all stages of their wellness journey, we have a robust benefits program including: medical, dental, and vision coverage options, growth and development potential, along with 401-K, Life & Disability Insurance, PTO, Tuition Reimbursement, Health Fairs, Gym Membership Discounts, and so much more!

Pay Range for this position is: $77,719-$116,578 plus annual bonus, depending on experience and geographical location.

POSITION SUMMARY

This position, based in Seabrook, NJ, reports to the QA Manager and oversees quality assurance and control processes to ensure the highest product standards. Responsibilities include auditing QC activities and documentation, recommending and monitoring process improvements, and ensuring compliance with food safety regulations. This role collaborates with production teams to uphold quality standards, specifically for beverage and cranberry sauce production, and drives continuous improvement.

PRIMARY RESPONSIBILITIES (essential functions of the job)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities include:

Quality Oversight & Compliance

• Implement and maintain quality assurance protocols for cranberry processing (sauce and pressing), ensuring regulatory compliance.
• Monitor QA processes through plant audits, paperwork reviews, and process checks.
• Conduct monthly Glass and Brittle Plastic audits.
• Participate in internal and external audits to ensure adherence to industry standards and customer expectations.
• Investigate plant-wide quality issues and provide troubleshooting support.

Process & Product Monitoring

• Oversee rework processes, including mod pallets, dump backs, and finished goods evaluations. Direct rework coordinators and assist with workflow improvements.
• Conduct analytical testing of raw materials, including cranberry and presscake, and finished products, evaluating results against specifications.
• Retrieve and analyze warehouse samples for customer complaints, missed operator samples, and sales orders.
• Manage the hold process by entering items into the QAD system, attaching hold tags, and maintaining hold logs.
• Perform product taste testing as needed.

Collaboration & Continuous Improvement

• Work closely with processing and production teams to identify and resolve quality issues.
• Collaborate with Production Supervisors to drive quality improvements.
• Develop and implement process improvements to enhance product quality and efficiency.

Training & Documentation

• Train operators on quality assurance documentation and quality standards.
• Maintain accurate documentation of quality activities, including test results, inspections, and non-conformance reports.
• Educate production staff on quality assurance practices, food safety, and compliance requirements.

Facility & Equipment Management

• Conduct bi-weekly facility walk-throughs, document housekeeping standards, and share results with management.
• Manage calibration and troubleshooting of analytical equipment.
• Serve on the Food Safety and Housekeeping Audit Team and SQF Internal Audit Team.

Backup & Support

• Review and sign off on daily quality assurance paperwork, identifying and addressing quality gaps.
• Investigate customer complaints and document findings in the corporate database.
• Provide backup coverage for QA Technicians during vacations and absences.
• Oversee SQF activities in the absence of the QA Manager.

People Management

• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Communicates job expectations; planning, monitoring, and assessing job results; coaching, and counseling employees; developing, coordinating, and enforcing systems, procedures, and productivity standards.
• Establishes strategic goals; identifying and evaluating trends; choosing a course of action; defining objectives; evaluating outcomes.
• Manage direct reports' schedules, timekeeping, and PTO approvals to ensure proper staffing and compliance with attendance policies.
• Perform other related duties as required and assigned.

EDUCATION AND EXPERIENCE

Minimum Required Certifications

• Bachelor degree in Chemistry, Food Science, Agriculture, or a related field with five plus (5+) years of progressive leadership experience within Quality…