Vehicle Exchange Representative
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
About Advantage Chevrolet of Bridgeview
Advantage Chevrolet of Bridgeview is a high-volume, customer-focused dealership committed to delivering an outstanding automotive experience. Our Vehicle Exchange Team works directly with existing customers and guests in our Service Department to help them explore upgrade opportunities that better fit their lifestyle or budget. We are growing and looking for motivated individuals to join our team.
Position SummaryThe Vehicle Exchange Representative connects with current customers to discuss trade-in and upgrade opportunities and schedules in-store appointments for vehicle evaluations. You will be speaking with customers who already have an established relationship with the dealership, have purchased here in the past, or are currently servicing their vehicle with us. Bilingual (Arabic / English / Polish / Spanish) candidates are strongly encouraged to apply.
Key Responsibilities- Engage service drive customers about vehicle upgrade and exchange opportunities while they are in for maintenance or repairs
- Make outbound phone calls, send texts, and follow up with customers regarding upgrade opportunities
- Schedule appointments for in-person appraisals and exchange consultations
- Maintain accurate notes and communication logs in the CRM system
- Communicate professionally with customers in-person, over the phone, and through messaging
- Work closely with the Sales Management team to support a smooth and positive customer experience
- Meet established daily/weekly goals for outreach and appointment setting
- Strong communication and customer service skills
- Comfortable speaking with customers in-person and over the phone
- Bilingual (Arabic/English/Polish/Spanish) strongly preferred
- Positive attitude and professional demeanor
- Ability to multi-task and work in a fast-paced environment
- Call center or dealership experience is a plus, but not required — full training provided
$20/hour
Full training and clear career growth pathways
Benefits package available (details provided during interview)
Advantage Auto Group
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