Member Services Representative

Job Description

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes:
Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as a Birthday Day off.

• Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service;
• Develop and maintain an understanding of the Credit Union philosophy, organization, bylaws and operational procedures;
• Provide general and specific service-related information concerning Credit Union products, services or policies, in person and /or by telephone;
• Respond to members’ requests, problems, and complaints, and/or direct members to the proper person/department for specific information and assistance;
• Responsible for appropriate handling of member mail and incoming documentation as well as other incoming mail;
• Develop good relationships with PSFCU vendors;
• Attend, represent and actively participate in PSFCU community events as well as actively participating in branch sponsored events;
• As per PSFCU Policy and Procedures perform routine transactions, including but not limited to:
  • opening/closing accounts and shares;
  • accepting wire transfer requests-domestic and international;
  • performing change of address, issuing temporary checks;
  • performing Harland Clarke share drafts orders;
  • processing ATM card and Debit card requests;
  • handling and processing IRA accounts;
  • handling and processing Share Certificates of Deposits;
  • handling and processing Club accounts;
  • direct deposit of Social Security and payroll checks to members accounts;
  • processing lost passbook requests;
  • performing Chex Systems checks;
  • set up and provide access to On-Line Banking, Mobile Banking
• Service existing accounts; set up new accounts files and provide members with all necessary information and assistance;
• Provide members with information regarding consumer loans, business loans, and VISA cards and appropriately align the right loan product for the member’s financing need;
• Assist members in the completion of the loan application (real estate loans excluded) and all associated forms;
• Accept and process loan applications of all types (real estate loans excluded); review documentation for accuracy; and request all necessary documentation required to complete the loan application;
• Notify members by phone or mail that their checkbooks are ready for pickup at the branch;
• Conduct orientation interview on Credit Union services and programs with each new Credit Union member;
• Effectively offer Credit Union products and services through the practice of established sales and service techniques;
• Post dividends prior to the end of the month for all closed member accounts;
• Perform all functions of Teller when business needs dictate;
• Maintain extensive knowledge of all products and services;
• Monitor changes in interest rates and effectively communicate pricing to members
• Maintain superior knowledge and full understanding of consumer loan products;
• Act as a Safe Deposit Box Attendant, responsible for handling box rentals, providing access to the vault area and related functions;
• Perform other duties or responsibilities as
• Effectively cross-sell PSFCU products and services in order to achieve Branch Goals as per the Branch Goals Incentive
• Travel to and cover at other branches if necessary and
• Perform all Quick Assist functions;
• Processing POA;
• Processing Stop payment;
• And other functions as needed and delegated by the Branch Manager.

• Receive checks and cash for deposit and/or loan payments, pursuant to established policies and procedures;
• Cash checks and pay out money pursuant to established policies and procedures;
• Handle requests from members for transfers of shares for loan payments, share withdrawals, check requests, line of credit advances, and any other request received from members;
• Issue official…