Customer Relations Specialist

Job in Bridgewater, Plymouth County, Massachusetts, 02324, USA

Listing for: Bridgewater State University

Full Time position
Listed on 2026-06-19

Job specializations:

Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Admin Assistant, Bilingual

Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR

University Events (UE) follows university priorities to plan, support, and execute meetings, events, and programs on campus. A one‑stop shop operation, University Events coordinates the efforts of support areas on behalf of event sponsors. University Events provides a high level of customer service to event sponsors while managing limited space and other resources in service of the University mission.

Customer Relations Specialists serve as a representative of the university and a paraprofessional as an extension of the UE staff. As the first contact to the office, Customer Relations Specialists receive all guests and calls to the department, assist in routine duties common to office operation and work on other projects as assigned.

Duties include:

Office communication

Serving as the first point of contact for all on‑campus and external sponsors
Answering the main office phone line, communicating effectively with all callers, guests, and staff by using proper language
Triaging all inquiries effectively
Acting as the liaison between the inquirer and appropriate staff member, relaying accurate information and forwarding messages as appropriate
Ensuring urgent matters are directed to appropriate staff promptly and accurately

Assisting staff with general clerical duties including, but not limited to, typing, copying, and scanning.

Ability to learn and effectively troubleshoot issues with Virtual EMS, our web‑based reservation system, and EMS, our event management database.

Delivering and receiving time‑sensitive documents and items around campus.

Perform miscellaneous office tasks and special projects as requested.

Qualifications

Candidates must have a positive, professional attitude, willingness to learn, and excellent communication, problem‑solving, and interpersonal skills.
They must possess the ability to adapt to a diverse work environment, work well under pressure, work autonomously as well as part of a team, and work from written or oral instructions.
Previous customer service and/or office experience as well as familiarity with the campus is preferred as is summer availability.

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