Claims Service Assistant II - Hybrid

Job Description

Claim Service Assistants are an advocate for our customers. They work in a fast paced environment, providing exceptional customer service as well as working directly with the Glass Claim team. They talk directly with people who have recently experienced a glass loss and help them through the claim process. In addition, this individual will provide support to the Claim department.

• Handle telephone calls using good customer service skills.
• Manage walk-ins/public assistance.
• Assist with Surcharge Docket Administration and Total Loss Administration.
• Aid the Glass Department in glass claim facts, determining coverage, and accurately establishing and resolving each claim.
• Open incoming mail and prepare batches for scanning into an electronic system and then index to correct claim.
• Order and stock supplies for the office at request.
• File any special handling documents or media materials as required.
• Establish claims in an electronic system utilizing various sources in the computer system to obtain required information; and, assign appraisal according to established guidelines.
• Produce a variety of reports, spreadsheets, and/or email for daily and monthly data.
• Performs other related work as required or requested.

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
• Sound MS Office skills and able to work in an organized manner
• Highly effective time management skills
• Strong attention to detail, accuracy and impeccable organization
• A passion for helping other

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved:
  Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $47,000 - $49,000 based on a variety of factors including, but not limited to, relevant skills and experience.

Please note:

The advertised pay range is not a guarantee or promise of a specific wage.