Specialist, Campaign Operations

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer‑centric, and socially responsible. We value work‑life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year‑round.

Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self‑paced learning.

The Specialist, Campaign Operations is responsible for coordinating timelines and driving the day‑to‑day delivery of marketing campaigns and product launches for the Customer Experience Center (CXC). The role ensures initiatives are delivered on time, within scope, and within budget through strong project management, organization, and cross‑functional coordination. This position partners closely with Campaign Strategy, Product, and cross‑functional marketing and service teams to keep work moving, visible, and aligned throughout delivery.

By bringing structure, visibility, and delivery discipline to campaigns, this role enables the Marketing Operations team to scale initiatives consistently, reduce execution risk, and maintain operational reliability across the organization.

• Develop and maintain detailed project plans for marketing campaigns and product launches, including timelines, milestones, and dependencies
• Track execution progress against approved scope, timelines, and budgets; proactively identify risks, delays, or gaps and elevate as needed
• Coordinate work across internal teams and external partners to ensure initiatives progress as planned from launch planning through post‑launch wrap‑up
• Serve as the central point of contact for campaign timelines, updates, and delivery status; facilitate recurring status meetings and follow‑ups to maintain alignment and momentum
• Maintain accurate and up‑to‑date documentation of campaign plans, schedules, outcomes, key decisions, changes, and next steps to support transparency and accountability
• Execute campaigns within established processes, templates, and workflows to ensure consistency and operational discipline
• Build effective working relationships with cross‑functional partners to enable smooth handoffs and coordinated execution

• Assist with implementation and ongoing use of standardized campaign execution processes and tools
• Identify execution bottlenecks or inefficiencies and recommend practical improvements to increase efficiency and clarity

• Support post‑campaign reviews and track project milestones and basic performance indicators to assess delivery performance, surface key learnings, and support data‑driven decision making and execution improvements
• Track project milestones and basic performance indicators to support operational reporting
• Contribute to lessons‑learned and post‑mortem documentation to improve future campaign execution and team effectiveness

• Bachelor's Degree (or equivalent experience)
  Business Administration, Marketing,…